Maria Theresa Ang (Thesa) Cuenca Email & Phone Number

Sydney, Australia

• Handles and reconciles student cash deposits into the Commonwealth Bank of Australia banking system
• Assists with over-the-counter and online retail sales of school uniforms which involves customer service, stock inventory, cash handling and reconciliationParental Leave (Nov 2012 - present)

Sydney CBD, Australia

• Prepared relevant course information and promptly responded to student enquiries over-the-counter, telephone, email and via Institute website
• Assessed student applications against entry requirements and closely followed-up registrations which resulted in 80% of courses reaching required numbers
• Processed student enrolments, payments, class withdrawals, refunds and issuance of certificates within set timelines
• Liaised with the teaching section regarding special concerns, exceptional requests and course evaluation feedback from students
• Collaborated alongside other staff (contact centre, student records, finance) and 12 other coordinators to ensure courses proceed accordingly
• Proposed to run two related courses in one venue with the same teacher (due to low student numbers) which resulted in profit and positive student feedback

Sydney CBD, Australia

• Authenticated a daily average of 150 fax instructions against client mandate and escalated discrepancies with Client Service Managers within strict deadlines
• Liaised and built positive relationships with more than 10 internal teams by ensuring instructions are promptly validated and distributed to the correct team
• Modified and improved an Excel end of day monitoring file which saved time and was highly appreciated by the team
• Productively carried on additional tasks in the absence of senior team members who were assigned to special projectsPersonal Leave - Relocation from Regional NSW to Sydney (Aug - Nov 2006)

Albury, Australia

• Supported the team with reception, customer service and administrative duties relating to client database, insurance document renewals, premium payments, accounts payable, petty cash, stationery and files archiving
• Proposed to revive the use of online bulk ordering system for stationery supplies (against over the counter purchase at local shop) which was implemented and resulted in considerable savings in time and money
• Initiated surprise tokens to lift team morale during staff transitions; was offered company-sponsored training for a higher position just before moving to SydneyPersonal Leave - Migration to Australia / TAFE studies.

Manila, Philippines

• Senior Phone Banker - Personal Telephone Banking (May 2001 - Aug 2004)
• Authorised financial transactions of customers over the phone, via fax instructions and internet banking
• Responded to telephone queries (daily average of 150 calls) and initiated cross selling of banking products to prospective and existing customers
• Reconciled and resolved customer complaints resulting in client retention
• Devised an effective work shift roster for a team of 12 Phone Bankers Customer Service Representative - Main Branch (Feb 2000 - May 2001)
• Provided an excellent one stop personal banking experience to an average of 100 walk-in clients daily and consistently met targets by converting enquiries to account openings (personal loans, credit cards, deposit and.

Bachelor Of Science In Commerce (Bsc), Major In Management Of Financial Institutions (Mfi) Philippines

Activities and Societies: Management of Financial Institutions Association (MaFIA) Dean's List

Certificate Iii In Children'S Services, Wodonga Nsw Australia