Sara Keeney Email & Phone Number

Orlando, Fl, Us

Orlando, Florida Area

I was hired to create, develop, and launch company’s new Training & Internal Communications Departments and assume the role of Manager of Training & Communications. I designed and implemented robust remote learning programs across multiple entities for nuclear pharmacies and support staff across North America, while managing continuing education credits, requirements, and compliance for professional team members. I create internal communications and serve as a trusted advisor to senior leaders when developing various internal communications. Additionally, I run performance management, talent succession planning, and employee engagement programs. Some key contributions from this role include:--Selected to serve on senior leadership team with Director, Vice President, and President upon demonstrating a high level of value to the company. --Project managed the transition of new Learning Management System (LMS) while simultaneously handling ongoing LMS administration for employee and customer education, successfully completing this extensive undertaking on time with no additional support. --Drafted vision and direction of new department, gaining buy-in from senior leaders.--Constructed department’s SharePoint page to serve as a repository for employee resources. --Formulated and received resounding approval of department’s five-year plan.--Transitioned annual in-person meeting to a virtual conference for 80 company leaders due to restrictions imposed by COVID-19 pandemic; coordinated, executed, and managed event.--Introduced and oversee Training & Communications Champion program in which one individual at each of the 50+ pharmacies is designated to assist the company to more effectively and efficiently roll out training and communications; developed role description, policies and procedures, etc.; and work with Champions on a regular basis.--Selected as North American representative for global Women’s Empowerment Principles (WEP) Gap Analysis Tool.

Orlando, Florida Area

As the Manager of the AllianceRx Walgreens Prime Learning & Development department, I led a team of 17 Instructional Designers, Trainers and Training Coordinators, plus 4 Mentees. I supported 11 sites across the US and Mexico. I mapped and monitored goals for the team, each role and all individuals. While diligently scheduling training across all sites, I managed 3 databases, kept accurate training records and measured success. I developed and implemented the channel strategy, and socialized it with leadership to gain alignment. I’ve excelled at resolving challenges associated with delivering large training initiatives for a broad audience in a tight time frame. I collaborated cross-functionally to ensure that all initiatives were aligned with business goals, standard operating procedures and performance guarantees, while planning and implementing curriculum improvements that increased learning transfer and learner engagement. Some key contributions from this role include: -- Plan and execute the team’s strategic direction. -- Maintain team vision and direction during a time of organizational change. -- Ensure that nearly 2000 new hires and 1000 agents involved in various implementations were successfully trained, with minimal supervision/managerial oversight. -- Exceeded company standards in every year of employment. -- Planned and implemented a 3-day team meeting that resulted in two disparate teams coming together to form one close-knit group capable of accomplishing all tasks as directed by leadership.

Orlando, Florida Area

In my dual role as Prime Therapeutics’ Senior Instructional Designer/Trainer, I orchestrated instructional design and ongoing coaching for 28 healthcare professional roles, including pharmacists, technicians, nurses, customer service agents, and insurance verification agents. I prepared and lead extensive training sessions lasting 2-4 weeks each using 200-350-page SOP manuals. Regardless of the assignment, I leveraged my field knowledge and combined it with the ADDIE process to blend learning approaches for optimal staff retention. I collaborated closely with the senior leadership team to determine overall training needs and craft a strategic plan to resolve them. I also oversaw and mentored a 5-member instructional design team as the key navigator of first-time company initiatives. Some key contributions from this role include: -- Championed an intensive, team-wide initiative to fully train 150 new hires spanning 2 sites within 2 months despite staffing, timing, and budgetary constraints according to business needs. -- Achieved top-notch preparation of said training initiative prior to the organization’s peak season. -- Volunteered to act as Quality Assurance Manager in addition to existing responsibilities with a focus on monitoring phone calls, coaching agents, and ensuring daily compliance with organizational standards. -- Boosted customer service and employee satisfaction/retention. -- Played a key role in the creation of a new Quality Assurance department through close collaboration with/presentation of QA-related results to the senior leadership team. -- Pioneered and executed a comprehensive staff training program for the new QA team.

Orlando, Fl

In this dual role, I oversaw comprehensive marketing activities (including radio, web, social media, mail, community, uniforms, trucks, and cause marketing) while focusing on training initiatives on various levels. I supervised daily operations for a team of 3-6 staff and participated in manager meetings to propose marketing suggestions and serve as an ongoing coach/training mentor. I also compiled and presented budgetary and marketing campaign outcome reports. Some key contributions from this role include: -- Revamped previously disjointed work culture through the suggestion, execution, and leveraging of results for an enterprise-wide DiSC assessment to encourage alliance, communication, and self-awareness. -- Helped establish the organization as a certifying facility for continuing education/professional development purposes within the HVAC industry by partnering with leadership teams to create an in-house training space. -- Initiated a significantly beneficial marketing campaign/relationship with the Central Florida Zoo. -- Grew annual marketing budget from $30K to $100K to enable company growth.

Montreal, Canada Area

Master Of Arts, Intercultural Communications (Training & International Marketing)

Bachelor Of Arts, Foreign Languages (French)