The Signature represents a centralized portfolio of luxury real estate listings including residential, new construction development, and commercial leasing properties.

Provide Chat / SMS Text Support via Universal Pega Interaction Portal resolving guest discrepancies. Provides support to all internal Guest Contact Center skill levels in order to maintain departmental service standards. Cross trained with Galaxy, Rooms Only, (Triceps) UPRV, UTST, and Email channels. Compile weekly and monthly team member performance statistics through our Pega Interaction Portal.Research and convert team member performance metrics to excel and powerpoint for monthly presentation using PivotTable. Process ad hoc reporting to identify each team member performance metrics via chat, text, email, adherence, and customer survey scoring.

Responsible for coaching, mentoring, recruiting and providing training for our sales force and office staff. Guide in helping our Sales staff reach their full potential. Collaborate efforts in developing and implementing process improvements to reduce operational costs and improving efficiencies as well as providing guidance and support for the sales staff. Accompany clients to residential properties, discuss conditions of sale and draw up real estate contracts. Produce CMA’s to determine the value of client property. Advertise listed property via social media venues, schedule showings and host open houses. Negotiate contracts on behalf of buyer and seller. Prepare letter or Intent for my investor commercial clients interested in lease properties. Assist investor clients with search of commercial lease properties, via LoopNet and TotalCommercial.com. Assist in negotiation with price per square feet including NNN and CAM charges for my investor clients. REO specialist, with focus on bank owned and short sale distressed properties. BPO specialist with Clear Capital, assist in key returns and rehabs.

Responsible for resolving discrepancies found in referral incentive/ and or sales achieved by branch tellers, branch bank administrators and mortgage cross sell team members. Generated daily ad hoc reports to assure corrections to missing incentives were coded and processed correctly for payout.Completion of detailed analysis of all incentive/budget requests and performed analytical analysis on incentive/budget programs. Correct any rejected incentive data, coding, and key incoming forms.Performed routine monthly audits for completed incentive requests. Maintained and filed closed monthly reports for annual audits.Handle security access requests for the Sales Administration staff along with Motivator plan administrators and management-level participants.Managed incoming research requests through our secured financial channel of faxes and emails from regional managers across the SunTrust footprint. Research escalated trackers produced by customer service agents.Resolve tasks within one-day turnaround time. Foretake in supervisor calls to resolve complex situations, resolve escalation and complaints. Exhibit first-call resolution on all client calls to assure an accurate and efficient client care experience.

Commercial real estate apprentice under the mentorship of Christina Clark Director of Commercial Real Estate at Keller Williams my diverse experience as a commercial and residential Realtor brings a wealth of knowledge on commercial leasing, negotiations, Letters of Intent, and Buying and Selling Residential properties. I pride myself on being an expert in powerful negotiation skills that benefit the clients.

Mortgage Bankers/ Brokers/ Correspondent lender with ability to solicit loans in a manner that develops long-term, empathetic business relationships that meet/exceed company goals for (a) volume and quality of loans and (b) acceptable funding and lock-delivery ratios as set forth by Primary Residential Mortgage Incorporated. Develop and maintain in-depth knowledge of Primary Residential Mortgage Incorporated products & operational systems, in order to educate customers regarding those products & systems via formal presentations and frequent contact. Review loan packages to determine conformity to guidelines. Process loans for preparation of timely closing. Monitor status of loan packages in the pipeline; interface with Account Executives to facilitate a smooth, working relationship and retrieve the best possible rates for the customer. Produce sales and marketing ideas to enhance productivity and ability to meet and exceed company goals and objectives.

Provided ongoing surveillance and research to our financial institution division, corporate industrial rating, and structured finance department. Researched, corporate new offering via Edgar Pro. Collaborate any new filing produced from 10k reports or S-3 shelf registration to Analyst for surveillance of company debt and company ratings. Assure data integrity of financial/publishing, data via daily surveillance and maintenance. Research and resolve data anomalies identified between press releases and regular core paperwork. Responsible for released ratings from the Core repository system.