supporting the engineering team through the stages of planning, designing, developing, installing, maintaining, and troubleshooting Network and Network Security.Linux Administration and Software Deploymentrecognizing potential issues and promptly informing the necessary parties.Developing plans for enhanced efficiency while keeping an eye on personnel, procedures, and processes.developing best practices and conducting the necessary research.completing quality checks on all projects, producing reports, and offering suggestions for enhancements.

Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.Providing accurate and regular reports to the management on the performance of the service deliveryLeading personnel management, including staff recruitment, performance assessment, training, and mentoringBuilding strong relationships with teams and stakeholders to enable effective dialogue exchange between departmentsSupervising desktop management teams to facilitate continual improvements in the desktop environmentCollaborating with technical design teams to set standards for software, hardware, and securityMaking sure that anti-virus updates and patches are applied effectively and promptlyEnabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobilesExceptional customer-facing skillsIn-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and networking problems.Maintaining good client relations.Tracking and managing work records.Compiling job reports.