Shahzaib Iftikhar Email & Phone Number

Lahore, Punjab, Pakistan

Conduct product demonstrations for customers who are interested in learning more about the products or servicesMaintain extensive knowledge of company products and services to provide top-notch expertise to customersBring in new accounts through successful networking strategies and promotional approachesImplement and execute test case designing that includes test scenario identification, developing test cases, input test data, test execution, defect management, follow up on bug lifecyclePerform regression test, system test, sanity test, functional test, environment test and UAT during the project life cycleConduct reviews and audits of software requirements, design documents, code, and test cases to ensure that they meet quality standardsWork closely with the development team to ensure that testing is integrated into the software development life cycle (SDLC) and that quality issues are addressed in a timely mannerContinuously evaluate and improve testing processes to increase efficiency, reduce defects, and enhance software qualityReport to offshore managers and forward unresolved queries to specialistsEstablish a strong communication channel and a "cultural bridge" between international teamsDevelop scripts, frequently asked questions, and knowledge base articles that address common student inquiriesUtilise knowledge of industry trends to develop value-added solutions and approaches for target audiencesCompleted in-depth usability testing on Windows, Mac, Android and iOS mobile devices along desktop systemsDocumented testing procedures for developers and future testing useMonitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspectiveEvaluated function, performance and design compliance of every product against design standards and customer needsDeveloped and maintained defect databases for known issuesOperated under Agile and Scrum frameworks to complete releases and sprints

Lahore, Punjab, Pakistan

Collaborate with other teams, such as marketing and customer support, to ensure that customer needs are being met and that the company is delivering a consistent customer experienceMaintain relationships with customers after the sale is made by following up with customers, ensuring customer satisfaction, and identifying opportunities for cross-selling or upsellingCoordinate with major providers on a daily basis in the U.S such as Spectrum, Comcast, WOW, Frontier, Rise, Optimum, ADT, etc in order to assist customers and to accomplish the saleClose sales by using persuasive sales techniques, overcoming objections, and addressing customer concernsIdentify customer needs by asking probing questions, actively listening to the customer, and using their knowledge of the products or services to recommend solutions that meet the customer's needsRespond to customer inquiries in a timely and professional manner, providing accurate information about products and servicesDeveloped new clientele and customer relationships by hosting product-focused events

Springfield Center, New York, United States

Develop and execute test plans, test cases, and test scripts for UAT (User Acceptance Testing) to ensure software applications meet business requirementsCollaborate with business analysts, stakeholders, and project managers to ensure that testing is conducted in accordance with project timelines and goalsProvide feedback on application usability, functionality, and performance to stakeholders, project managers, and development teamsConduct user training sessions to ensure that users are prepared to use the application after it has been releasedKeep up-to-date with the latest testing tools, methodologies, and trends to ensure that testing activities are conducted efficiently and effectively

Springfield Center, New York, United States

Build and maintain strong relationships with customers, acting as the primary point of contact for all customer inquiries and concernsEnsure that customers are satisfied with the products or services being provided, working to address any issues or concerns that ariseHelp customers get started with using the product or service, providing training, documentation, and support as neededProvide ongoing support and guidance to customers, helping them to get the most out of the product or service and identify opportunities for growth or expansionIdentify opportunities for upselling or cross-selling additional products or services to existing customers, working with the sales team to close dealsMonitor customer health and engagement, tracking key metrics such as usage, adoption, and satisfaction to ensure that customers are achieving their desired outcomesCollaborate with other teams, such as sales, marketing, and product development, to ensure that customer needs are being met and that the company is delivering a consistent customer experience

Master'S Degree

Bachelor Of Arts - Ba, International Relations And Affairs

Postgraduate Diploma, Computer Science

Bachelor'S Degree

I.Cs, Computer Science

O Levels, Computer Science