Thessalonica Molde, Lpt Email & Phone Number

Metro Cebu, Central Visayas, Philippines

Metro Cebu, Central Visayas, Philippines

• Be in control of daily operations and management of the call center.• Monitor and coach agents on how to improve performance.• Guarantee that clients are never left unattended, plan and coordinate shift work for the team.• Provide report of team's performance to clients and operations management.• Take supervisor calls and make sure that callers are handled in a professional manner.• Collaborate with Quality and Training department in terms of process update or refresher.• Establish a safe and pleasant work atmosphere for the rest of the team, and allocate responsibilities to everyone.

Cebu, Central Visayas, Philippines

• Responsible in auditing if agent follows correct process• Reporting to management the errors found and score updates• Analyzing the root cause of escalations• Responsible in conducting huddles for agents regarding new processes• Providing feedbacks to agents about their errors

Cebu, Central Visayas, Philippines

• Answering inbound calls from patients who wanted to settle their medical bills.• Submitting medical claims to all insurance companies and payers through electronic and manual claims processing.• Adjusting balance based on approved financial assistance. • Updating collections company for the payment received from the patient.• Processing billing disputes regarding CPT and Diagnosis Codes and send for review.

Cebu, Central Visayas, Philippines

• Answering constant flow of customer calls with minimal wait times.• Helped large volume of customers to activate and port in prepaid account.• Providing troubleshooting assistance to the customer with their device.• Assisting customer process payments with their prepaid account.

Cebu, Central Visayas, Philippines

• Handles 2 kindergarten classes• Reports daily to the principal about the pupil’s lessons.• Follow lesson plans provided by the regular Teacher tocreate a cohesive and consistent learning experience for students.• Adapt teaching methods to fit the needs of each individual student.• Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment.

Cebu, Central Visayas, Philippines

• Caters customer’s orders from the partner restaurants.• Helped large volume of restaurant partners to update their information online and update their customers.• Responding to customer calls and chats to answer questions about their orders with our online food delivery app.• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.