From event planning and welcoming new coworkers to financial reporting and process development, I've had the opportunity to do a bit of everything in this small Balkan consulting firm. As community manager, I developed standardized processes for how we onboard, provide services to, and receive feedback from our coworkers. Additionally, I managed our financial transactions and reporting, assisted with social media marketing, trained new employees, and launched an operations scorecard to foster long-term sustainability and growth. As a growing consulting firm and coworking space, we are always looking for ways to obtain ongoing feedback from our clients that we can turn into insights and actions. My role is to understand the expectations of our clients, where we exceed those expectations, and where we need to improve.

As a project manager for Lexmark, I provide the support, coordination, and orchestration required to deploy Lexmark Managed Print Services to our top revenue generating customers. I work cross-functionally within Lexmark and the customer's environment to provide the best customer experience possible.

At Lexmark, our vision is Customers for Life, and we look for opportunities to positively impact the customer experience in everything we do. As the strategy coordinator for Customer Relationship Management, I leveraged our customer feedback, benchmark studies, and industry research as a means to guide our CRM strategy. These key inputs often led to strategic projects that I led. I enjoyed seizing opportunities to improve the customer experience and achieve Lexmark's long term goals.

As a Global Industry Manager, I worked cross-functionally to develop unique solutions that alleviated customer pain points and created value in the eyes of the customer by leveraging both our hardware and software technologies. Through relationships with customers and sales personnel as well as industry research, I stayed connected with the top of mind issues for the Manufacturing and Distribution industry. After a solution concept was developed, I evaluated its feasibility through market research, competitive and financial analysis, and customer validation.

At Lexmark, our goal is to provide a globally consistent customer experience to each and every customer. As a Global Process Analyst for Customer Program Management, I developed processes and tools that enabled project managers across the globe to enhance the customer experience and leverage project management methodology. In conjunction with our Customer Experience team, I standardized the processes for capturing customer feedback, adding insights, and taking action at various levels within the organization in response to the Voice of the Customer survey. Furthermore, I developed eLearning modules for use in the Project Management Certification program and certified project managers across the globe on Lexmark’s standard project management processes.

As a NA Supplies Planning Project Manager, I focused on leveraging lean thinking and process improvement techniques to enhance Lexmark’s internal supply chain processes, which ultimately led to an improved customer experience for our end customers. I led significant projects and A3s that ensured the timely and accurate delivery of business-critical products for a key NA customer. The end product was a virtual visual management board that enabled the planning, production, and sales teams to understand the overall health of the supply chain processes which allowed them to cohesively make informed, proactive decisions to improve the customer experience.

As a Quality Control Co-op, I focused on process improvements to reduce the amount of time required to test raw materials, in-process product, and final products. Over the three semesters I worked at Noramo, these improvements included:• Implementing a 5S program to standardize the instrument and material placement in the laboratories resulting in improved space utilization.• Leveraging Near-Infrared (NIR) instrumentation to provide the same level of accuracy in testing at a significantly reduced cycle time. Given the highly-regulated environment, I also led the effort to develop the standardized operating procedures, validation protocols and reports, and training materials for the NIR technology implemented in the laboratory

As a laboratory assistant, I had the opportunity to aid a Harrison School of Pharmacy professor in the formulation and experimentation of a cancer treatment drug. I focused on the effects of composition on the particle size and efficacy of the drug. Additionally, I shadowed other graduate researchers to gain a broader understanding of the development of pharmaceuticals.