• Working on Microsoft Active Directory (On-premises and cloud) and Azure Active Directory, Patch Management, O365 User Account, and License Administration• Managing user roles permission and good experience in all admin canters in O365• Specialist in Azure Active Directory, Microsoft Azure exchange, Entra and Intune admin Center• Installing, troubleshooting, and maintaining software and hardware installations, upgrades, and related activities.• Maintains accurate IT Asset Inventory and assists in acquiring, deploying, supporting, and retiring IT assets based on established IT Life Cycle management.• Manages tickets as necessary to ensure that help requests are resolved in a timely manner.• Troubleshoots IT hardware, software, and network infra. Provide Internal IT administrative duties and on-call and after-hours support as needed for urgent support.• Ability to think “outside the box”, perform research, and operate independently to devise solutions to difficult problems.• Handling over 100 users’ issues and good experience in working with c level and all directors directly• Perform the IT onboarding of new joiners/offboarding of leavers.• Guide users through troubleshooting and resolve their issues and escalate to relevant teams whenever required.• Enjoying solving problems, and working with customers, happy to share tech knowledge with a variety of different fields.• Self-motivated with the ability to quickly learn new systems, and business processes and can work under pressure.

ABC TELECOMM Co., Ltd Jan 2017 to Jan 2019IT NOC Engineer (Ooredoo Huawei Project) • Responsibly in monitoring and troubleshooting to infrastructure, servers, network connectivity and BSS and OSS systems and applications such as CBS, CRM, PRM, EVC, UVC, IPCC • Installation, Configuration and Upgrade of IT equipment and peripherals• Testing, troubleshooting system and network problems and diagnosing and solving hardware or software faults• Setting up and managing users’ accounts in AD and dealing with password issues;• On-site and remote support to end users on installation and configuration of operation systems, hardware and software, workstation, MS Office application and IT related issues.• Responsibility and good knowledge of HPSM Service desk ticketing system• Reporting and escalating all observed problems to proper HPSM operational escalation points in timely, create and update documentation with SOP• Report on weekly performance of the alarms, incidents and requested tickets and provide feedback and report to Incident and Problem manager• Working knowledge in various monitoring tools and SLA service level agreements • Knowledge of ITIL and Incident Management practices and procedures.• Monitor 24*7 for alarms and capacity to take corrective action when necessary.

FORTUNE INTERNATIONAL Co., Ltd Jan 2014 – Dec 2016 Senior IT Technician (Fortune Broadband) • Responsibility in requested user error• Configuration and Installation of new ONU and modems.• Installing OS and supporting Applications Company wide• Solving problems and customer’s complains via phone and onsite support• Familiar with Linux windows• New Software testing and troubleshooting • Monitoring the data usage of customer traffic with monitoring tool• Working knowledge in E- mail configuration (outlook)-MS Exchange 2010• Daily backup and end user error solving in Microsoft Database Application Server.• Familiar with Fiber to the home Service.