• Fully responsible for the successful initiation, planning, execution, monitoring, controlling and closure of the project. • Identify and document all necessary controls and procedures required for PCI DSS compliance.• Work closely with cross-functional teams to implement the controls and procedures required for compliance.• Monitor and report on the progress of the compliance program to senior management and other stakeholders.• Conduct regular risk assessments and… Show more • Fully responsible for the successful initiation, planning, execution, monitoring, controlling and closure of the project. • Identify and document all necessary controls and procedures required for PCI DSS compliance.• Work closely with cross-functional teams to implement the controls and procedures required for compliance.• Monitor and report on the progress of the compliance program to senior management and other stakeholders.• Conduct regular risk assessments and vulnerability scans to ensure the effectiveness of the compliance program.• Coordinate with all internal and external stakeholders engaged in project activities. Show less

• Develop and manage the project plan including timelines, milestones and deliverable especially e-Government projects. • Provided Leadership and directions to the End User Services team to ensure resolution of Technology incidents, service requests, and changes are within agreed SLAs, OLAs and deliver operational excellence.• Ensure that the End User Services team members adhere to the Technology policies, standards, procedures, and guidelines.• Developed strong relationships with… Show more • Develop and manage the project plan including timelines, milestones and deliverable especially e-Government projects. • Provided Leadership and directions to the End User Services team to ensure resolution of Technology incidents, service requests, and changes are within agreed SLAs, OLAs and deliver operational excellence.• Ensure that the End User Services team members adhere to the Technology policies, standards, procedures, and guidelines.• Developed strong relationships with key stakeholders and colleagues. Show less

• Led IT Operations team in identifying and resolving critical issues within agreed SLA timeframes.• Coordinated with different departments to streamline operations processes and improve efficiency.• Followed up on customer complaints with engineers until closure to ensure customer satisfaction.• Managed all IT projects to ensure timely completion.• Coordinated with cross-discipline team members to ensure project requirements, deadlines, and schedules were met.• Submitted… Show more • Led IT Operations team in identifying and resolving critical issues within agreed SLA timeframes.• Coordinated with different departments to streamline operations processes and improve efficiency.• Followed up on customer complaints with engineers until closure to ensure customer satisfaction.• Managed all IT projects to ensure timely completion.• Coordinated with cross-discipline team members to ensure project requirements, deadlines, and schedules were met.• Submitted project deliverables and ensured adherence to quality standards.• Coordinated troubleshooting, support, and service for equipment and network when necessary.• Provided strong leadership to technical support teams to meet customer expectations and business Service Level Agreement (SLA) requirements. Show less

• Designed and developed network projects, ensuring effective implementation and integration of network infrastructure.• Maximized network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization.• Undertook data network fault investigations in local and wide-area environments, using information from multiple sources to quickly diagnose and resolve issues.• Provided… Show more • Designed and developed network projects, ensuring effective implementation and integration of network infrastructure.• Maximized network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization.• Undertook data network fault investigations in local and wide-area environments, using information from multiple sources to quickly diagnose and resolve issues.• Provided 24/7 Data Center Operations and Network Support, ensuring continuous availability and reliability of the company's network infrastructure.• Prepared and priced quotations for new projects, designed network infrastructure, and implemented new projects.• Conducted site surveys for new projects, ensuring accurate assessments and successful project implementation. Show less

• Installed and configured computer hardware, software, systems, networks, printers, and scanners in the office and factory, ensuring optimal performance and functionality.• Planned and undertook scheduled maintenance upgrades, ensuring the timely and efficient resolution of any issues or problems.• Investigated, diagnosed, and solved computer software and hardware faults, providing expert support and troubleshooting for employees.• Maintained records of software licenses and… Show more • Installed and configured computer hardware, software, systems, networks, printers, and scanners in the office and factory, ensuring optimal performance and functionality.• Planned and undertook scheduled maintenance upgrades, ensuring the timely and efficient resolution of any issues or problems.• Investigated, diagnosed, and solved computer software and hardware faults, providing expert support and troubleshooting for employees.• Maintained records of software licenses and computer peripherals, ensuring compliance with relevant regulations and licensing requirements.• Managed and troubleshot Aruba wireless network, FortiGATE Firewall, and Microsoft Server 2012, ensuring the smooth and secure operation of the company's IT infrastructure.• Managed vendor relationships, ensuring prompt and efficient delivery of goods and services. Show less

• Assembled and configured network components, designed network diagrams, and conducted site surveys to ensure optimal performance of computer networks.• Implemented antivirus protection and troubleshooted hardware, software, and networking problems to ensure the integrity of all systems.

• Installed and configured hardware and software systems, provided technical support both on-site and remotely, and monitored and maintained existing computer networks to ensure optimal performance.

• Established and scaled the business, while also managing day-to-day IT and administrative operations.