► Delivery of the Digital Transformation strategy defined in the previous role, whilst participating in successor permanent recruitment► Implementation of information security improvements► Further rollout of Modern Workplace, Public Cloud migration and supporting management toolset

► Responsible for IT, Procurement and Finance (non-signatory) directorates► Delivered the COVID response in an environment with no previous hybrid working arrangements► Established, with Vendor, a national user group for the sector-specific Microsoft Dynamics 365 solution

► Recovered a failing Microsoft Dynamics 365 project, achieving a successful conclusion► Rebuilt broken vendor relationships across legacy and target solution providers► Avoided total loss of service by renegotiating legacy platform arrangements

A complete technology hosting and ERP transformation designed to enable new product and service offerings in a highly regulated and time-critical operating environment.► Contract negotiation/award and vendor relationship management► Technology migration to Public and private cloud► Oracle e-Business Suite and Business Intelligence► Pharma-level Validated System change- and deployment control► Rigorous budget- and risk management► Compliant information security ► Resource management and colleague recruitment

A recently implemented ERP solution was failing to support the business requirements and required improvements to its information security position. The role required significant intervention to restructure the team, 3rd party service provider arrangements and achieve value for money.► Gained control of, and remediated, a failing Oracle E-Business Suite implementation programme► Consolidated the range of service providers and achieved £400k pa cost optimisations ► Stabilised the excessive change culture saving £250k pa► Restructured the IT team saving ca. £500k pa and improving productivity► Implemented significant information security improvements

€400mn sales and 3,500 employees across Europe, primarily in digital marketing communications, ecommerce and business process outsourcing (including manufacturing). Group-level role for the holding company of the previous client. Engaged by the CTO to determine an integration strategy for unified infrastructure and software platforms for the UK operations. ► Created a roadmap for business integration of the various subsidiaries into a Hyperion consolidated reporting platform, plus integration of the operations with commercial print capabilities into a common ERP solution► Conducted supplier evaluations internationally, including solutions and Systems Integrators, with stakeholder management to obtain buy-in from the various operating divisions ► Prioritised investment by business value, submitted the business case for capital investment and organisation change across client engagement, manufacturing/production/fulfillment

A rapidly growing and successful international client with ca. €400mn sales from operations in IT Services solutions (both web and back-end), creative, corporate communications, BPO, manufacturing, distribution and retail. Initially a project rescue role to launch B2B web solutions with integrated manufacturing; since developed into Head of IT strategy definition advice for Group and aspects of operational management for UK sites.► Rescued stalled projects to provide revenue generating B2B web services; supported the cycle from sales and marketing through implementation, plus contractual and SLA matters► Architected a multi-stakeholder mobile phone SIM top-up solution integrating online payment, activation, treasury and postal fulfilment (manufacture) for a global top 3 network operator client to improve SIM activation revenues► Rationalised the number of line-of-business systems and upgraded the ERP platform to the cloud► Improved controls and communication mechanisms for project management, software development, infrastructure support and ISO27001 compliance► Restructured and streamlined IT operations reducing costs whilst improving performance and BCP/DR

Europe’s largest IT Services provider for office technology and managed document solutions. Revenues derived from financial services, field maintenance; consumables supply and click charges via online retail and direct channels. Privately owned, backed by PE, profitable and growing; £215mn sales; 1,650 IT users across 45 locations; operations in UK, EU and USA. Sunday Times Top Track for 4 successive years. This main board role was introduced following PE investment, charged with designing and implementing a technology strategy aligned to the business plan to transform the perception of IT and reverse a pattern of failed projects, poor investment decisions and team dysfunction. Responsible for innovation of value-creating technology solutions and the effective delivery of global IT operations.► Introduced governance and compliance improvements to ISO27001 and PCI-DSS standard► Improved the customer experience with redesigns to the: Call Centre platform, web portal, retail website and field engineer mobile interaction solutions► Restructured and right-sized the IT team and introduced offshore development resource► Implemented management methods and tools for project lifecycle management, change controls, software development, resource planning and project portfolio steering► Designed a Microsoft Dynamics programme to correct years of under investment in ERP and CRM, and replace the high-risk legacy platform. ROI due in year 2 of operation► Simplified the IT infrastructure, including a virtualisation programme migrating a disproportionately large server farm and cloud migration for various services. Costs were significantly reduced

A hands-on, executive team role to create and deliver a transformational strategy and implementation programme for a central shared services support team and infrastructure, allowing group consolidation of budgets, equipment, staff and IT products.► Software products won recognised industry awards including the European Retail Solutions Award 2008 for ‘Best Use of Internet B2B Technology’► Created a service provision/support team and high-availability infrastructure spanning web channel through to manufacturing/fulfilment► Exploited web technology to expand the service portfolio and create value

A high-volume manufacturer and IT Services provider for a diverse range of business services including campaign management, marketing database/customer analytics, document management, high-integrity data transformation and secure fulfilment of essential communications. This board role was newly created to implement an IT strategy at a time of enormous change in the management team, market conditions and customer requirements.► Implemented world-class solution platforms with positive margin impact► Formed a PRINCE2-qualified Professional Services team, replacing a ‘sell-to-capacity’ manufacturing mind-set and creating a profitable line of business► Project-managed ERP project across the entire selection-to-implementation lifecycle

Engaged to devise and implement a business-aligned IT strategy addressing operations across manufacture, distribution, call centre, retail stores, mail order and advanced customer profiling for the UK subsidiary of a global FMCG apparel and lifestyle brand.► Introduced the online retail sales channel, increasing performance and gaining customer insight► Restructured the call centre and ACD platform to enable outsourcing and 25% operating cost reduction► Aligned international and in-country ERP programmes into a cost-optimised unified project► Mitigated capital expenditure by exploiting virtualisation of on-premise infrastructure► Optimised the IT team and gained control of shadow IT issues

A commercially focused operating board role challenged with innovating business performance improvements through effective technology deployment ahead of an IPO in a highly active M&A/Disposals context. ► Consolidation and modernisation of teams and systems across a diverse portfolio of subsidiary businesses► Logistics transformation including EDI, warehouse automation and J-I-T supply to automotive customers► ERP selection and implementation

A leading global sportswear and wellness brand in a highly competitive FMCG space. The UK organisation was experiencing dramatic 100% p.a. growth, requiring a rapid delivery model across manufacturing, supply chain, retail and productivity solutions. This included an ERP implementation from selection through deployment.The role required commercial acumen, entrepreneurial flair and technical ability, and included leading projects based in USA, Europe and India. I architected a customer analytics system which became the subject of international IT media articles, a speaking tour and an IBM Partners in Development reference site application A global logistics automation programme also gained media coverage.

A fast-paced subsidiary of a global industrial engineering business that placed technology at the centre of its operations, with a culture supporting self-directed R&D and innovation to provide operational efficiencies and differentiation from competitors.Delivered projects included advanced forecasting, manufacturing integration, operational reporting etc. which reduced headcount, working capital, raw materials, finished goods and shortened the supply cycle duration. At the time this was highly technical work including commissioning bespoke hardware designs.