Teri T. Email & Phone Number

Seattle, Wa, Us

Senior leader for product, program, science, UX design, user research, and technology teams building rewards and recognition experiences in Amazon's employee app (A to Z) serving 1 million+ employees globally.Key Accomplishments-Launched a new recognition product to over 800,000 US hourly employees resulting in a 23% reduction in new hire attrition, statistical increases in employee satisfaction, and an estimated cost savings of over 63MM annually. -Assessed the current state of Amazon’s rewards programs, identified challenges and opportunities, and designed a new rewards strategy to optimize business spending while improving employee satisfaction.-Owned successful global expansion and localization for a new recognition product impacting over 400,000 exempt and 1MM non-exempt employees across 26 countries.

Seattle, Wa, Us

Owned strategy and product implementation to assess and identify human potential to maximize talent across Amazon’s 1 million+ hourly workforce. This included initiating, developing, and managing business relationships with Amazon hiring, upskilling, and onboarding programs.Key Accomplishments-Unlocked diverse talent pipelines from the hourly workforce into 22 Amazon hiring and training programs by creating shared services for marketing, assessment, selection, placement, and transitional support.-Identified and removed systemic barriers so the hourly workforce had access to Amazon’s internal software development engineer (SDE) training program. These changes resulted in an 813% YoY increase in applicant volume, +600bps improvement in women and underrepresented candidates selected, and the most competitive applicant pool in the 5 year history of the program. -Doubled training capabilities by influencing two VPs to prioritize upskilling in their roadmap.-Coordinated tech efforts to launch Amazon’s first-ever career development website for the hourly workforce in less than 90 days. In its first three months, the site received over 150,000 unique users with an average visit length of 17 minutes.

Seattle, Wa, Us

Single-threaded leader owning development and implementation of an Amazon ‘minor’ at partner higher education institutions to create employer-specific curriculum required for in-demand tech and non-tech jobs at Amazon. Strategic oversight of design and creation of the certificate curriculum (leveraging Rise/Articulate and LMS) built in partnership between external higher education faculty, internal instructional design teams, and Amazon subject matter experts.Key Accomplishments-Collaborated cross-functionally between marketing, talent acquisition, operations leadership, and two external higher education campuses to stand up a certificate program in under 10 months.-Maintained strong relationships with higher education campuses by facilitating creative alternative partnerships when the COVID-19 pandemic halted the certificate program in 2020.

Seattle, Wa, Us

Owned end-to-end learning solutions focused on improving the success of new executive leaders in World Wide Operations. Accelerated GM proficiency by shifting training from self-guided learning to immersive experiences featuring active-building situations with real-time feedback from coaches and mentors. Evaluated employee learning outcomes, corresponding behavior improvement, and monitored resulting business impact. Key Accomplishments-Reduced executive attrition by 26% by creating personalized onboarding experiences to support new executive hires. -Improved time to impact by 31% by developing leader-specific materials and immersive experiences to maximize Amazon’s ~$1MM investment per executive hire.-Designed and initiated “GM Academy”, Amazon’s first executive training to enhance technical knowledge and leadership abilities through experiential training. Scaled the program to support first, middle, and last-mile operations internationally. Over 500 operations executives have participated since its creation in 2018.-Authored and implemented a workshop to help newly formed leadership teams develop deep working relationships and increase psychological safety. Scaled the program to 6 countries in less than a year through a train-the-trainer model.

Atherton, Ca, Us

Working with internal and external stakeholders, I owned the team who orchestrated campus programming and mentored student leaders, overseeing all student engagement activities and their importance to student success and retention on the campus. Areas of oversight included: chair of campus-wide orientation, student government, clubs and organizations, diversity programming, student engagement and assessment, student leadership training, student union operations, and service-learning.

Daytona Beach, Florida, Us

Responsible for the overall direction of student engagement on the ERAU campus. I was responsible for the administrative management of student organizations, student union operations (including 20+ front desk staff), leadership training and development, orientation leaders, fraternity & sorority life, first-year transition programming, and after hours and diversity programming and activities.

Fullerton, Ca, Us

Campus leader of a nationally recognized leadership program offering 7 tracks and 60+ in-person workshops to over 3K yearly participants across one 4-year institution and 2 community colleges.

Front of the house shift leader, managing serving and bartending team, oversaw restaurant opening and closing procedures, handling customer service focused on making sure every guest has a memorable and positive experience.

Human Resources Management, Certificate

Masters Of Science, Education, Higher Education

Bachelor Of Science, Marine Biology, Chemistry, Interior Design