Timothy R. Email & Phone Number

With over five years of experience in information and communications technology (ICT), I am a passionate and skilled service center analyst at Gadens, a leading independent Australian law firm. My mission is to provide effective and efficient ICT support and solutions to the firm's clients and staff, ensuring that their technology needs are met and their systems are secure and reliable. I have a strong background in computer networks and security, as well as a keen interest in history and music, which gives me a diverse and holistic perspective on ICT issues and opportunities.In my current role at Gadens, I am responsible for handling incoming calls and emails from internal and external users, troubleshooting and resolving ICT problems, escalating complex issues to senior technicians, and documenting procedures and processes. I also assist in managing and maintaining the firm's servers, networks, and applications, ensuring optimal performance and availability. Some of the skills that I use and enhance in this role include ICT, IT documentation, server administration, customer service, communication, and problem-solving.

Listed skills include Management.

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  Help Desk Support Technician

  Robert Half

  Australia