Tom Osborne Email & Phone Number

San Francisco, Ca, Us

The Cloud, Us

Engineering leader responsible for managing the continuous integration platform services at Snowflake, providing reliable and scalable infrastructure while ensuring the security of the code path to production.Key Achievements• Led initiatives to design, implement, and optimize a scalable AWS based Jenkins platform, resulting 3x increase in overall throughput supporting concurrent workloads across 18,000 virtual machines• Stabilized Nexus Repository over 4 phase migration project transforming single instance legacy infrastructure to highly available service to support 1000 req/s• Fully automated Jenkins patching workflow reducing manual effort from one month to one week which allowed for 10x the capacity with no additional overhead.• Implemented robust security measures to safeguard the code path to production, remediating known vulnerabilities and ensuring compliance best practices• Pioneered a Jenkins stabilization program implementing weekly operational reviews, post mortem process and new performance KPIs. • Doubled team in less than one year fostering a collaborative culture, providing mentorship and guidance to drive high-performance results.

San Francisco, California, Us

Engineering director and product manager for the Finix Platform for infrastructure, shared services, security, developer productivity and test automation. Directed and led a team of managers, tech leads and cross functional software engineers. Responsible for the overall resiliency and scalability of the Java microservice based payments platform. Key Achievements • Drove a highly variable release cycle time down to one day• Delivered "Finix-in-a-box" docker based single user instances of the Finix product for engineers in AWS• Focused on "Secure by Default" posture with code static analysis, OWASP library scanning and encryption of data at rest• Accelerated service delivery to production with CircleCI, Terraform and investment in test automation • Managed infrastructure transformation program to achieve 99.99% uptime for services.

San Francisco, California, Us

Product owner and engineering director for the two teams of 20 software engineers driving Salesforce developer productivity data and analytics services. Integrating machine learning into Continuous Integration system for test selection and test failure identification. Provide data services, failure analysis, code coverage and developer UX for a customer base of 2000+ Salesforce engineers, quality assurance leads and engineering management. Key Achievements • Lead cost optimization program saving $2.5M in GCP/AWS by leveraging machine learning for workload scheduling and 50% reduction in feedback time• Manage a horizontally scaled services that support 50K VMs generating 50M events per day• Work closely with peers on continuous integration platforms to align on shared customer focused features for development UX• Partnered with Salesforce quality leads to report organization wide code coverage for 26 million lines of code• Delivered stack trace pattern recognition for 2x improvement in failure assignment accuracy • Migration of Java services to Kubernetes in GCP and drive adoption of site reliability engineering best practices

San Francisco, California, Us

Driving the direction of the Continuous Integration team responsible for post-processing Java based services all delivered on Linux platforms. Specifically, JUnit test failure analysis, Java code coverage and JavaScript end user UIs. Providing scalable services handling 50M plus test executions per day. This role involves high customer interaction and deep understanding of the data and services. Provide both engineering direction and feedback though constant interaction with our end users. Experienced product owner for machine learning services and their applications for continuous integration systems.Key Achievements:• Drove Continuous Integration test noise bugging accuracy from 10% to 40% • Managed the implementation of on demand test executions services that provide machine learning backed decision making for test selection• Supported initiative for dynamic workload management for test automation, implemented new services to provide real time work estimation• Delivered Java / JavaScript code coverage (6M lines) calculation for core Salesforce from 3 times per year to bi-weekly • Scaling out of 14TB Oracle database, SQL tuning and schema improvements

San Francisco, California, Us

Manager of various teams in the continuous integration space, including JUnit test frameworks, selenium UI automation and test data analytics. Managed teams responsible for delivering Java based systems on Linux private cloud services. Key Achievements:• Grew the 4 person Test Frameworks and Tools team to 15 people and restructured into two new teams for test frameworks and test data• Lead major test failure management initiatives that to reduce manual intervention in test failure management and overall improvements in accuracy of test failure assignmen

San Francisco, California, Us

Member of the Test Frameworks and Tools team as a Java and Python developer and Operations Team as scrum master. Primary responsibilities for the Automation Systems include: developing performance tooling, day-to-day triage and resolution of performance issues, and long-term capacity planning. The Automation System run on thousands of virtual machines and associated servers that are continuously testing the evolving code base against a battery of tests for upwards of 50,000 hours of processing per week. My focus has been to enhance metrics capture and alerting of this system to aid long-term capacity projections, accelerate performance analysis and improve Autobuild run times.Key Achievements:• Delivered numerous capacity plans for the automation infrastructure, including 5-year projection for the upcoming Test Lab project• Developed daily Dawn Patrol process and reporting tool for early identification of performance regressions• Deployed Splunk Dashboards for key Automation metrics, health checks and performance trends• Implemented automated performance graphing for Autobuild Runs• Implemented automated AWR generation for Autobuild Runs• Implemented JVM OOM and high load garbage collection email alerts

Englewood, Colorado, Us

Team lead for North and South American Singleview billing deployments for technical architecture, performance analysis and non-functional requirements gathering. Perform a dynamic role that includes working with geographically distributed teams, simultaneously working on multiple international customer projects and supporting sales process. Work directly with CSG partners and system integrators on large deployments.Provide performance analysis and a capacity planning for batch and OLTP solutions based on the Singleview platform. Batch systems analysis included a VLDB Oracle deployment processing 25 million transactions daily. Conduct performance analysis on OLTP focused deployment that required low latency, 10 ms response time, to handle 300 requests per second on average and peaks of 1200 requests per second on two node Oracle RAC cluster. Performance related project responsibilities have included UNIX/Linux server sizing, SAN disk layout, benchmark execution, SQL query tuning and code profiling. Key Achievements:• Responsible for Technical SOW for Singleview deployments: Antel, Best Buy and MasterCard• Conduct onsite requirements workshops: Antel, MasterCard and Best Buy• Lead performance testing effort: Antel, OnStar, Best Buy and MasterCard• Provide onsite sales support: Antel, Comcast and Depository Trust & Clearing Corporation• Team lead of Singleview integration Architects and Developers• North America lead for Technical Experts Group, a global team to advise on product direction

Provide technical support for Acceptance Testing of Alberta Government gas and oil royalty calculation Windows and SQL Server systems. Primary role to resolving technical issues, testing system defects, tool development and resource scheduling. Consulting tasks included developing technical policies, product research, training and process implementation.Key Achievements:• Technical liaison with System Integrator: Fujitsu• Acceptance Testing representative to new document management committee

Englewood, Colorado, Us

Resolve application and Oracle database and UNIX performance issues for multiple customers in production with ADC’s enterprise telecommunications billing platforms, Singleview and CBP/Open. Develop performance-monitoring tools, conduct database benchmarks and provide technical support to database administrators, SQL performance tuning, C++ developers and customers.Key Achievements:• Provided front line performance support for some of the first North American Singleview deployments• Developed performance toolkit for CBP/Open Billing platform

Bsc, Honors Computer Science

Msc, Computer Science