Terrence Ward Email & Phone Number

Walnut Ridge, Ar, Us

Boston, Massachusetts, United States

In this promotion to a Senior Client Solution Manager, I excel in overseeing the day-to-day management of client relationships, crafting and executing action plans to achieve results and meet KPIs. I specialize in training and onboarding new social media users to optimize localized customer impacts positively. Additionally, I actively contribute to the development of various internal business facets, ensuring operational excellence and fostering growth opportunities. My role embodies strategic leadership, client-centric solutions, and continuous business development to drive success and deliver exceptional value to clients and stakeholders.

Arkansas, United States

Leading the onboarding and success of new areas of the business as well as leading the day-to-day focus and output of Divisional Community Managers and Product Support Team. Assisted with Local Social duties for other divisions.

Arkansas, United States

As a Divisional Community Manager, I play a crucial role in driving the success of a fortune 1 retailer's local social media and content across a region of ~1300 stores. • I am a part of a customer-obsessed team dedicated to delivering social tactics, training, content, and support that enables retail stores to manage a revolutionary social presence. • Helping the client meet their business objectives by developing and advocating best practices with field users and at the national brand scale. • Increase local social participation by developing innovative local strategies and tactics. • Create, run, and maintain training within assigned region. • Support local content needs. • Build local community connections. • Lead a local influencer program, by building partnerships and developing unique marketing activations. • Educate by sharing results from the field, surfacing concerns, and provide recommendations to the internal team.• Work on continent assignments presented by client.Achievements: • Grew participation in the South BU (11 States) to 96.2% in Week 24. Highest ever on record. FY22• Championed a Regional Social Champ pilot, WK22, and saw a 16.8 point rise in average participation. FY22• Launched mirrored Regional Champ pilots in the East and North BU’s.

Memphis, Tennessee, United States

• Ring announcer and Commentator for LIVE TV tapings.• Provide voice over work for programming featured on WMC-TV, RightNowTV, WBBJ-TV, CW30 Memphis, Arkansas’s TubeTown TV, Atlanta’s PeachTree TV, KDOC Los Angeles, FITE-TV, and social media.• Edit television programming recorded in front of a LIVE studio audience. • Produce television segments to be included in broadcast and social media formats. • Assist with creative reviews and production meetings.

Work as a part-time public address announcer for the Memphis Hustle, the official NBA G League team of the Memphis Grizzlies.

Walnut Ridge, Arkansas, United States

As a non-executive Director on the Wings of Honor Museum Board of Directors, I help oversee financial and administrative aspects, ensuring effective event planning that supports the museum's mission. I manage the museum's gift shop and social media channels, conduct research to keep our exhibits up to date, and build relationships with other local museums. Additionally, I work to maintain positive connections with community leaders, fostering support and collaboration.

Walnut Ridge, Arkansas

Producing not for profit films, designed to educate the populace on local history. Stories from Arkansas Veterans (Arkansas Valor*) and a new project, ‘Right In The Sight Of God’ telling the story of Hoxie Public Schools stand against segregation.* Arkansas Valor has received four awards and numerous nominations as of 2021.

Walnut Ridge, Arkansas

Voice Over, Event Host, Film, and Photography Production. Affordable Cost, Professional Quality.Provided voice overs for the following:• HighSpots.com - The Funks Documentary Trailer & Ivan Koloff Tribute• Walmart Radio - Walmart World Magazine Re-Release• The CW Television - CW30 Memphis - Various Commercials• Memphis Grizzlies - Grind City Wrestling Podcast Intro• Studio 31 - Various Television Social Media CommercialsHosted:• Memphis Wrestling (televised weekly)• PFL (Auditioned in 2023)• Beatles at the Ridge Music Festival (Since 2016)• Summit Grappling (2019)• Summit Fighting Championship (2024)

- Announce sponsored elements and on-field contests during home games. - Find appropriate contestants in a timely manner to play in-between inning game.- Other duties as assigned.

Newport, Arkansas

Financial responsibility for the automotive sales floor and service shop departments. Financial accountability for a total of $1.2M (FY2020) in generated sales. Teaching and training new and existing associates in company policies and procedures.Responsible for city, state, and federal compliance adherence regarding proper safety processes.

Newport, Arkansas

Maintaining the online presence of Store #18 on Facebook and Instagram. Managed the first NE Arkansas Store to have an official Walmart Instagram page. Worked with the Home Office on key projects and implementation of new processes. Worked with local stores in ensuring proper social media usage and associate engagement.Working with the marketing team on filming and editing video and photo content for social and customer viewing.Was ranked the #4 store, the week of October 6th, out of 4600+ stores for social media engagements.Was ranked the #4 store, the week of November 7th, out of 4600+ stores for social media engagements.Was ranked in the Top 10 Stores for 25 consecutive weeks. 2019/2020

Newport, Arkansas

Over Grocery, Frozen, and Dairy departments.Over Fresh & Fresh CAP 1 & 2 teams.Saw the sales growth to $3.6M of total fresh sales.

Benton, Arkansas

Walnut Ridge, Arkansas

• Provided assistance to the ASM and SM positions by leading hourly supervisors and associates. • Ensured the daily entry and completion of priority notes and tasks. • Taught and trained new associates in company policies and procedures. • Acted as Manager on Duty in the absence of salaried management. • Assisted in Store of the Community events such as, the 2017 Veterans Day Program, 2018 Garden Center Grand Opening & App Madness Event (with LIVE radio remote), & the upcoming 2018 Summer Safety Event.• Assisted in the development of associates looking to promote to Assistant Store Manager.

Forrest City, Arkansas

• Control the unexplained loss of merchandise and improves profitability• Detects, deters, investigates, and resolves violations of company policies and criminal activities• Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity• Manage facility level training and execution of asset protection and safety functions• Monitor safety and risk controls within a facility• Provide supervision and development opportunities for associates• Supervises the Asset Protection Associate (APA) program• Increased sales and profit by researching and addressing shrink concerns.Accomplisments:• Led shrink reduction efforts by implementing merchandice protection and plans of action to ensure consistency. Efforts resulted in an 11%, or approximately $60,000, decrease in shrink TY VS LY. *FY15 Inventory Results (Store 91) and reduced shrink $60,700 for FY17 at Store 62.• Led the reduction efforts for accepted claims rate by over 60%, resulting in increased customer satisfaction and safe working conditions at Store 91. Reduced overall accident charges and recouped $40,000 in accident costs within first two months at Store 62.• Led Law Enforcement Outreach Programs. Programs, such as a Law Enforcement Appreciation Day and Community Involvement, were designed to engage community law enforcement leaders. Engagement thay helped to strengthen working relationships, and better service for our customers and associates. • Led public safety events, such as the June Summer Safety Event (FY15), by partnering with local government agency's to provide safety related material and instruction from said agencies. Event created a positive response from customers and did not interfere with normal shopping expdriences.• Assisted Market Asset Protection Manager in overseeing the completions of key tasks within the market. • Trained new Asset Protection Manager's.

Store 128, Jonesboro, Arkansas

• Enforce asset protection procedures, Risk Control requirements, and all applicable Company guidelines.• Ensure the Company policies and procedures related to the detection, apprehension, and processing of shoplifters are followed.• Work with management and other Associates to ensure measures are in place to deter internal and external theft.• Meet with Audit Lead and Audit Team to discuss and analyze opportunities as a result of the unexplained loss of merchandise.• Monitor, instruct, and direct supervisory personnel and other Associates in preparations for and the completion of yearly inventory.Monitor Company assets by completing monthly and quarterly audits in the shrinkage reduction, Quality Assurance, and Risk Controlareas.• Review and analyze accident loss trends and develop effective Risk Control solutions in an effort to reduce loss.• Conduct visits to locations to assess the level of execution of Company Risk Control programs, identify and evaluate areas of successand opportunity, and provide controls and solutions.• Develop strategies for preventing shrinkage and/or accident opportunities.

Store 128, Jonesboro, Arkansas

• Provides quality Customer service by effectively communicating with Customers to answer questions, locates merchandise, and provides requested assistance concerning prices and product availability.• Accurately and efficiently stocks merchandise in all departments; sets up product displays, regularly pulling merchandise from risers and bringing merchandise forward in displays and sidecounters; cleans department; and properly secures merchandise.• Unloading merchandise from delivery trucks.• Constantly unloading and organizing merchandise by bending, twisting, reaching overhead, lifting, pushing, and pulling, which requires applying over 50 pounds of force without assistance.