Steve Klemen Email & Phone Number

Hopkins, Minnesota

General Manager of the Hopkins, MN store. Responsible for managing entire store operations and sales results. Also act as the E-Commerce captain for District #3.

Burnsville, Mn

● Author of The Cram-Free Study Method● Author of the upcoming book Stop the Multitasking Madness! - due out in winter of 2018● Author of the upcoming book Flex Your Focus Muscle! - due out in spring of 2019

Burnsville, Mn

St. Louis Park, Mn

Responsibilities: As with all my prior store manager positions, my responsibilities included:□ Recruiting □ Team Building □ Team Development □ Store & District Trainer □ Scheduling □ Staffing □ Payroll Control □ Human Resources □ P&L Analysis □ Expense Control □ Inventory Control □ Loss Prevention □ Operations □ Logistics □ Merchandising □ Ad Preparation□ Sales Tracking □ Sales Results □ Change Mgmt.□ Performance Mgmt. □ Community Outreach□ Logistics, Operational and Merchandising Expert □ Outside Sales - Canvassing & Mgmt. □ Customer Service and Customer Experience □ New Store Opening & Store Closure Expert◊ In addition, this store has one of the largest commercial print centers in the Midwest. I had to oversee the department, working with 5 outside sales reps and liaise with the regional sales manager.Special Projects:● Remodel: OfficeMax opted to downsize my store to boost profitability, cutting the store down to 2/3 of its original size. I was responsible for creating and executing the plan to remerchandise the store while collaborating with the general contractor to ensure seamless timing.● Relocate Stores: In 2014 OfficeMax decided to relocate and downsize 2 stores. Due to my logistical and operational expertise I was asked to assist relocating the stores in Maplewood, MN and Stillwater, MN – each relocation took about a month.● With the merger with OfficeDepot the company developed a plan to integrate OfficeMax and OfficeDepot computer systems. As a very large, successful printer center with several complex systems unique to my location, my store was selected to be the 1st store to launch the newly integrated system – after the prototype store.

Chanhassen, Mn

Accomplishments:□ Led the district in customer service two years in a row; top 10 in the territory.□ Led the district in annual loss prevention scores twice, including leading in 3 metrics all 6 years□ Moved up 4 places in the district in sales volume and 9 spots in the Twin Cities.□ Sales volume improvement resulted in moving up 53 spots in the territory.□ Promoted 11 people from my store into leadership positions within the district.Special Projects: ● Remodel – My store was selected as a prototype store for an entirely new form of remodel. Working with the general contractor, we managed to complete a complete remodel of the store in 3 weeks without a drop in sales or productivity.● Store Closure - Due to my experience closing a store, I was asked to take over and spend 5 weeks managing the closure of the store in Minnetonka.● New Stores - Due to my experience opening the new prototype store in Watertown, SD, I was asked to assist the store managers with opening new stores in Lakeville, Shakopee and both Maple Grove locations.● Multiple Stores - About half of the time I was at Chanhassen, I found myself running multiple stores, including managing the Eden Prairie and Shakopee stores simultaneously twice along with my store, and running the Lake Street store while simultaneously closing the Minnetonka store. While I managed the Chanhassen location, I oversaw Shakopee three times, Eden Prairie twice and Lake Street and Burnsville once.

Hutchinson, Mn

My entire assignment at the OfficeMax store in Hutchinson was a special project. The store was struggling and the store’s assistant manager had just been promoted to store manager. Since I had just finished rebuilding the store in Rochester I was asked to step in and lend assistance.Working with the Hutchinson team, we managed to nail down operational and logistical processes. I recruited and hired two outstanding sales people. Working with the new manager of the print department we managed to gain more than two dozen new accounts and even regained more than a dozen accounts the previous department manager had alienated. The store turned around and the P&L was in the black for the first time in 3 years and ran in the black for 2 consecutive months when we learned that the company was going to close the store. With the remarkable transition, the company considered keeping the store open, but ultimately decided to close.Successful Closing – I didn’t have a store at the time and, due to my logistical, operational and merchandising strengths, I was selected to manage the store through its closing process. I worked with the liquidator and had a massively successful liquidation.While helping out at Hutchinson, I was asked to help open a new store with a much smaller footprint in Watertown, South Dakota. Since it was a new store with an entirely new staff, they needed support of an experienced manager in operations and logistics to help teach the staff OfficeMax processes and systems. I spent 2 weeks implementing an intensive training program so the team would be prepared for the soft opening, which occurred on Black Friday of all days. I went back 2 months later for the grand opening for follow-up training and to ensure the grand opening ran flawlessly.

Rochester, Mn

As with my stint at the OfficeMax store in Hutchinson, my assignment at the store in Rochester, MN was also a special assignment. The Rochester store lost its entire management team and I was asked to transfer to the Rochester store in order to rebuild the team. I was tasked with recruiting and hiring a new store manager, two new assistant managers and four supervisors – an entire leadership team. Working with our regional recruiter and local HR I obtained a great deal of experience in recruiting and staffing and successfully completed the assignment in about 8 months.

Eagan, Mn

St. Paul, Mn

Minneapolis, Mn

Inver Grove Heights, Mn

Burnsville, Mn

Eagan, Mn

Inver Grove Heights, Mn

St. Paul, Mn

Maplewood, Mn

Roseville, Mn

Roseville, Mn

Roseville, Mn

Minneapolis, Mn

Bachelor'S Degree, Economics And Business

Activities and Societies: * Member of Phi Beta Kappa and Omicron Delta Epsilon Honor Societies * Performed in Macalester's Orchestra.

High School, General/College Prep