Vice President Financial Services
Calgary, Canada Area
Delivered an exceptional customer service and world-class employee experience to approximately 250 employees and 16 senior leaders in the Tri-Cities, Calgary North, Banff, Canmore, Cochrane and Airdrie locations. This responsibility includes effectively managing risk, on-target financial results as well as maintenance of a significant Book of Business (top 5 districts nationally)● Reported to the Region Head and SVP of CIBC, Usman was responsible for the P&L of Nine billion dollars portfolio and implementation of best-in-class comprehensive customer-centric service.● Sixteen direct reports, including 9 General Managers, 6 Banking Centre Leader, and Director of Performance Coaching.● Grew district into a robust revenue-generating model while establishing cross-cultural and virtual work relationships and work procedures, generating $12M in revenue annually.● Awarded “Annual Achiever Award” for exceeding expectations net sales, revenue and Assets under Management in 2015 & 2017.