Theva Kumar Krishnan Email & Phone Number

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Manage internal and external communications, organize schedules, and ensure the Medical Director day-to-day operations are seamless.Accountable in handling personal inquiries and sensitive information discreetly, scheduling meetings, arranging complex travel, and maintaining confidential communication Managing confidential databases and filing systems. Implementing and maintaining procedures/administrative systems. Conduct research to make presentations deck for board of directors and head of departments. Accountable for issue analysis and problem-solving skills; Judgment and decision-making ability. Attention to detail and accuracy. Responsible for government authority management and communications [align with legal, doctors, regulatory] to assure all high severity cases are handled with detailed findings and satisfactory outcome. Accountable in managing healthcare quality indicators validation with monthly audit report via detailed analysis/assessment with external appointed panel partner handling high sensitive documents

Petaling Jaya, Selangor, Malaysia

• Accountable for overseeing the gaming-app development and dissemination of technology. Managing an effective partnership for service providers [i.e., Digi and Celcom and other external clients to help improve business] . • Develop objective and strategy for the implementation of innovative solution while optimizing existing systems, application, and information. [supervise system infrastructure to ensure functionality and efficiency]• Assure technology resources meet the company short/long-term needs and adhere to regulatory standard. [build quality assurance and data protection process]• Create roadmaps for the development and deployment of all technological services by maintaining a consumer-focused outlook and aiding in the delivery of IT projects to market. • Recommend and control the developments of annual operating and capital budgets for purchasing, staffing and technology operations [monitor KPIs and IT budgets to access technological performance.• Obtain feedback from stakeholders to perform necessary improvements to technology that yield competitive advantage. Recommending technology strategy to clients and investors. Achievement in Mobinium Technology • Lower OPEX reduction by 68% as compared to normal operating expense ratio by developed an OPApp; where it’s generates report/dashboards using BI to showcase data visualizations, analytics and business intelligence on financial controlling and budget • Assisted and launched educational gaming for Digi consumer to leverage enhanced education learning targeting younger generation

Klcc

• Accountable for revenue contribution via content portfolio. [Managed Content Providers, partner, vendor, and label to drive positive revenue growth and increase customer ARPU] • Develop annual operating plans (AOP), consumer insights data, processes, product marketing roadmap strategies, managed communication executions with digital content team to drive market awareness and demand for content acquisition [Oversee the product construct and improved customer user journey/usability to increase revenue traffic]• Responsible for account management and channel marketing that encompasses finance, marketing, regulatory, customer service division [managed submission of new registration to credit review & registration (CRR) for approval, promotional activities-including SMS message for broadcast schedules, UMB, portal, website, content testing, contest and campaign management of prizes, entries, and fulfilment]• Lead in Project Management of all businesses and campaigns related to content portfolio [i.e., plan, execute, define projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants] • Responsible for all CP contract management and communications [align with legal and regulatory control to assure all clauses are well-protected including tracking, submission, renewal, and follow-up]• Management of CP biz operation support; incorporates with digital content team, finance, regulatory and customer service division with fulfillment of progress reports, proposals, requirement documentation and presentations [i.e., enquiries, customer case management, reconciliation reports, invoices, service health index, PRs, and RFP]• Coordinate technical platform management division [i.e., service health monitoring, communication, migration, UAT and non-compliances]

Solaris Mont Kiara

Take the lead role in managing engineer assignment towards daily service calls,project roll-out, commissioning, and re-commissioning and software update toprospective ATM organization.Responsibility to our clients mainly with their technical issues via email andtelephone assistancesMonitor engineer’s movement throughout the day on their trouble shooting callsat one point of solution.Work closely with banking helpdesk division and field operation manager, utilizerelationship to ensure that service call responded promptly.Engaged with banking ATMC for any critical callWork closely with service coordinator for preventive maintenance scheduleLiaise with ATMC network development for any implementationLiaise with router personnel to ensure complete information is provided during ajoint appointment.Responsible in maintain customer and their needs on any service callrequirementPlanning of engineer movement for respective states for back up throughputpeninsular Malaysia in the event of any shortage of engineer.Report to Field operation manager pertain daily troubleshoot issueLiaise with logistic department for any part issue or delivery to ensure service callresponded promptly within the SLA requirement.Authority for engineer’s leave approvalCarried out training for engineers movement report for service director