Thevan Navapalan Email & Phone Number

St Albans, Gb

St Albans, Gb

United Kingdom

Stansted International Gateway

Acquired additional skills and knowledge within the areas of export operations, strategic planning, recruitment and training, staff management, KPIs, and site operations.During my position at DHL Express UK LTD, I manage team members to process international express shipments and ensure smooth execution of all facility operations in accordance with CAA regulations. I oversee recruitment and training of new staff at a brand new purpose built CAA approved bonded facility.A few key contributions in this tenure include: Developed KPIs for a newly established site and achieved more than 99.6% against target of 99.3% in first year. Implemented export strategies and drive operations while maintaining adherence to DHL export policies and procedures. Provided site leadership and decision support in all areas of functional policies and operational performance. Synchronized shipments from two UK hubs and six service centers to ensure smooth transit on to out bound aircraft to DHL’s largest global hub. Led the outbound process through offsite airport based team, third party handlers, and Swiss port.

London Colney, Hertfordshire, United Kingdom

Gained valuable insight into import operation, shipments management, productivity improvement, operational performance, H&S regulations, and UK customs regulations.As an Import Operation Manager, I designed and implemented DHL Global strategy by ensuring change to number points. I coordinated operational activities by scheduling team assignments, setting priorities, and directing line managers. I assisted and mentored team members using DHL Values and leadership qualities.The following are highlights of the value I have brought to the company: Developed and promoted a culture of open communication and feedback within a team of 55 individuals to improve work productivity and performance. Functioned as an Import Operations Manager for a largest volume road hub in DHL European network with approx. 125K weekly shipments to service centres all over the UK.  Achieved significant improvement in operational performance and maintained KPIs, including service level of above 99.5% E2E. Ensured team work compliance with global operating platforms, H&S regulations, and UK customs regulations. Liaised with SMT to ensure transparent flow of accurate information in all aspects of operations management.

Hatfield, Hertfordshire, United Kingdom

Acquired additional skills and knowledge within the areas of operations management, PM operations, customer service, cost reduction, and route scheduling.In this capacity, I facilitated staff work and ensured adherence to company H&S policies and SOPs. I maintained and improved depot cost targets through staff resource allocation and collection route planning.A few key achievements in this tenure include: Ensured timely processing and delivery of more than 15K parcels (more than 25K during peak) on a daily basis. Developed and managed a team of more than 65 individuals, including administrative and transportation staff. Headed PM operations and played a key role as an active team member to open a biggest depot in the country. Led sales and account managers to optimize new customers’ on boarding and enhance customer satisfaction. Implemented route schedule and managed more than 45 C&D route (65+ routes during peak) on a daily basis. Managed 200+ customer account collections per day, including Amazon, John Lewis and Marks and Spencer.