Thevindaran Loganathan Email & Phone Number

Penang, Malaysia

• Follow up, review, and attend to customer-satisfaction issues and user-feedback responses on a regular or timely basis.• Prepare reports. Able to analyse data to identify trends and areas for improvement and able to produce accurate management reporting on IT Service performance.• Support continuous improvement by identifying opportunities for continued service uplift, driving initiatives and evolution of services.• Follow up with end users to identify areas of improvement.• Develop daily, weekly, and monthly reports on help desk team’s productivity.• Ensure a high level of service delivery and drive continuous improvement.• Established and working with ITIL 4 principles in Incident, Problem and Change management to monitor Trajan’s IT ticketing systems.• Developing IT training programs for usage on new IT technologies.• Manage the CrowdStrike application for malwares and viruses.• Manage and deployed Ninja Remote Monitoring tools for end user support and other systems administration.Achievements:• Trained and mentored new staffs to be more efficient and resourceful helpdesk personnel.• Successfully managed and transitioned the older legacy systems from on-premises to Azure Cloud and M365.• Bringing across ITIL 4 principles in the Auto-Task helpdesk management systems.• Continuously training a workforce that is culturally diverse and to be able to work across 5 different time zones.• Shift rotations based on work-sites in the UK, Germany, US, and Australia

Selangor, Malaysia

Responsible for overseeing and managing the technology needs of end users within an organization. Focusing on ensuring that employees have the necessary hardware, software, and technical support to perform their job functions efficiently and effectively.Collaboration with various stakeholders, such as IT teams, department managers, and vendors, to identify and implement solutions that align with the organization's technology strategy. Involved in the procurement and deployment of end-user devices, such as desktops, laptops, smartphones, and tablets, as well as the installation and configuration of relevant software applications.Playing a crucial role in establishing and maintaining IT policies and procedures related to end-user computing. This includes defining security protocols, managing software licensing, and ensuring compliance with industry regulations. Also responsible for conducting user training and support initiatives to enhance end-user knowledge and proficiency.Overall, acting also as a bridge between the IT department and the end-user community, striving to optimize technology resources, improve user experience, and facilitate productivity across the organization.

Selangor, Malaysia

Batu Gajah Perak

Camfil (M) Sdn Bhd

Masters In Management, General Management

Advanced Diploma In Business, Business Administration And Management, General

Diploma In Computer Studies, Business Computing

Primary To Secondary School

Activities and Societies: Michaelian Cricket Club, Michealian Basketball Club, Michaelian Catholic Community Primary to Secondary School