Driving innovation at The Graphic Cow Co. as Lead Software Engineer & IT Coordinator, I manage and optimize our Azure infrastructure to ensure seamless operations and resolve critical challenges. I lead the transition from legacy systems to modern platforms, enhancing our digital presence with React/TypeScript and implementing containerized Docker solutions for scalability and efficiency.I’ve integrated AI-driven solutions, such as custom chatbots and keyword generators, to elevate product quality and customer engagement. In database management, I streamline processes with Azure Function Apps and oversee migrations that boost efficiency and significantly reduce costs.Collaboration is integral to my role—I partner with seasoned experts and cross-functional teams to implement cutting-edge solutions that align with strategic objectives. Additionally, I contribute to marketing initiatives, driving impactful campaigns that improve internal workflows and enhance customer interactions.With a focus on continuous improvement, I’m dedicated to modernizing systems, refining processes, and delivering measurable results that propel growth and innovation.

As a results-driven Customer Solutions Specialist at Best Buy, I am dedicated to delivering exceptional technology sales and support services to customers. Leveraging my expertise in computing systems and my passion for customer satisfaction, I excel in providing personalized solutions and fostering positive experiences. My key responsibilities include:Technology Consultation and Sales: Collaborating with customers to understand their unique technology needs and recommending suitable products and services. By offering tailored solutions and leveraging my deep knowledge of computing systems, I ensure customers make informed purchasing decisions.Technical Support and Troubleshooting: Assisting customers with software installations, hardware configurations, and troubleshooting. I am adept at simplifying complex technical concepts, providing step-by-step guidance, and resolving technical issues promptly to optimize customer satisfaction.Product Demonstrations and Education: Conducting engaging product demonstrations to showcase the features and benefits of various computing products, software applications, and accessories. By delivering clear and compelling presentations, I empower customers to make confident choices that align with their requirements.Exceptional Customer Service: Prioritizing customer needs and delivering superior service at all times. I actively listen to customer inquiries, address concerns, and go above and beyond to ensure their satisfaction. Building strong relationships based on trust and reliability is at the core of my customer-centric approach.Keeping Abreast of Technology Trends: Staying informed about the latest advancements in technology and industry trends. By continuously updating my knowledge base, I provide accurate and up-to-date information to customers, enabling them to stay ahead in a rapidly evolving digital landscape.

Full stack software engineer, developing and maintaining multimedia websites and custom mobile apps for iOS and Android as part of a highly collaborative agile scrum team. Significant contributor to major projects using the following frameworks, as well as those listed in my technical skills area:JavaScriptPhpSQLHTML & SassHighlighted projects:Encountering Peace - https://encounteringpeace.comUsing ​​JavaScript/HTML/Sass, updated styling, fixed major bugs throughout the platform while working closely with teammates to test the entire app before release on all platforms.Tony Evan's Training Center - https://tonyevanstraining.org/· Stripe integration using custom webhooks· Custom “student tracker” for moderators to track and moderate students’ comments, track progress, direct messaging, and more using HTML/Sass, JavaScript, php, SQL· Cordova custom routing for all three platforms· Managed resources using Amazon S3 bucket and integrated custom compiler into platform· Custom HTML canvas featuring a downloadable certificate · Performance improvements and defect fixesFirst5 - https://first5.org/· Created a favorites page which stores all of the user’s favorite bible passages all in one place· Incorporated a custom media player allowing the user to play audio and podcasts throughout the app· Improved, adjusted, and fixed styling throughout the entire app· Responsible for release new builds to staging and production

Developing a brand new Android-based app store for techies like myself called TekApps using Kotlin. Responsibilities include:· Software development plans· Software architecture· Testing plans· Software development· Tech writing· Webpages· White papers· Digital marketing, SEO.· Tech support, webpages and data sheets developments, writing,· Participate in a team to organize virtual (online) global conferences· Speaker initiations

Developed core skills to build full-stack web applications using multiple frameworks and stacks, object-oriented programming concepts, and third-party APIs. Collaborated with web development teams to carry out projects from concept to completion. Projects:• BlackJack - JavaScript, Node.js, HTML & CSS• Google Photo API App - React, JavaScript• Budget and Finance Tracker - MongoDB/Mongoose, JavaScript, HTML & CSS• UpSkill - skilled professional & tutor finder, Hack-a-thon, 3rd place & Best presentation• Fish Tracker - Python and Django

Energetic team member working in a dual role covering both front and back house operations at a fast-paced, highly profitable store. Responsibilities include:• Guest services, drive-through, cashier.• Prepped and cooked food.• Trained and on-boarded new team members.

Participated in farm operations and distributed food to communities with little access to fresh produce. Responsibilities included:▪ General farm labor, farm tours.▪Mobile market cashier, customer service, and stocker.▪Developed a marketable product which as a team we had to market, present, and sell as part of a competition.