Devinder Singh Email & Phone Number

Oslo, Norway

• Develop and implement robust business continuity strategies, policies, and procedures, toensure the organization's ability to respond to and recover from potential disruptions orcrises from an IT Infrastructure perspective• Collaborate with cross-functional teams to identify and assess potential risks, vulnerabilities,and threats to critical business operations• Conduct business impact analyses (BIA) to determine the potential consequences ofdisruptions, prioritize critical processes, and establish recovery time objectives (RTO)• Design and coordinate the implementation of business continuity plans, including crisismanagement protocols, emergency response procedures, and communication strategies• Conduct regular tests, exercises, and simulations to evaluate the effectiveness of businesscontinuity plans, identify areas for improvement, and ensure preparedness across theorganization• Provide training, awareness programs, and educational materials to enhance theorganization's understanding of business continuity principles and practices• Prepare and present periodic reports to senior management, highlighting the organization'slevel of preparedness, identified risks, and recommended actions for improvement

Norway

Establishing and updating the IT Continuity area across the Nordic area with processes and frameworksEnsure that continuity plans (HA/DR) are of sufficient quality, roles and responsibilities are described and implemented Ensuring IT continuity testing and coordination - ensure that planned tests are carried out and have the right quality, as well as follow up on deviations and mitigating measures. In addition to business impact analyzes (BIA), risk analyses and business plans (BCP)Responsible for compliance with regulatory and external requirementsCrisis management and High Peak preparedness, including planning and executionResponsible for governance on Incident and Problem Management processesDevelop, improve and implement ITIL processes for Operations

Oslo, Norway

Prime focal for any major disruptions/degradation in the IT services to govern and execute CriticalIncident Management process and ensure restoration of services at earliest.Proactively interact with all levels of IT and business leadership. Assess, formulate, and executeimprovement suggestions on operational procedures, critical deliveries, and crisis situations.Responsible for executing detailed analysis involving cross functional teams to identify root cause andadminister implementation of identified root cause fixes to mitigate risks.Work closely with key business owners and technical service lines to efficiently plan/execute changemanagement process by considering implications across multiple business units.Drive the transition process by collaborating with project team to develop process and systemdocumentation to ensure reduced downtime/errors in operations.Articulate, precise in communications, demonstrating strong written and verbal communication skillsin multi-vendor scenario.

Coordinating Incident Bridge calls for quick and prompt resolutions.Reviewing SLA performance and recommend corrective action.Publishing reports on daily basis regarding the productivity of the Service desk, desktop and L2 teams.