Takiyya Heyward Email & Phone Number

Bronx, New York, United States

• Leverage strong interpersonal and communication skills to cultivate positive relationships with internal and external clients, cross-functional teams, and key stakeholders.• Maintain responsibility for performing routine home visits for assigned caseload in addition to acquiring psychosocial histories and assessing functional skills.• Perform an array of administrative tasks, including responding to emails and phone calls, determining client eligibility and screening applications for benefits, researching city/state/federal legislation, and processing documents.• Foster and maintain a collaborative working relationship with the primary psychiatric care provider.• Gain a deep understanding of client needs in order to coordinate homemaker, home health aide, public assistance, Medicare, Medicaid, emergency cash relief, legal aid, protective, vocational placement, medical/psychiatric examination and therapy, housing, and other services.• Chart the successful development and implementation of tailored rehabilitation plans based on individual needs, strengths, and goals; collaborate with the treatment team and other teams based on needs.• Observe and document client progress and regression; update treatment plans as needed.• Assist clients by providing transportation to and from appointments and hospital discharges.• Align objectives and bridge communications with city, state, and federal partners and community organizations to support clients in achieving goals. • Encourage client self-sufficiency and self-advocacy while providing assistance with overcoming barriers.• Report client emergencies to Executive Director in a timely manner and contribute to response efforts.• Manage apartment maintenance and furniture inventory; report maintenance issues to Program Director.

Jamaica, New York, United States

• Completed psychosocial screenings and interventions for alcohol and substance use, misuse, and disorders as well as mental health disorders; determined patient readiness prior to program enrollment.• Developed and implemented patient-focused plans directly aligned with client health, social, and service needs and goals; analyzed plan effectiveness through data tracking, assessment tools, surveys, and logs.• Connected patients with primary care providers, specialty care providers, community services, and mental health services; assisted with attending medical appointments and filling prescriptions.• Implemented new policies and completed assessment forms for mobile crisis team case managers.• Mentored and educated patients on available community and health resources and patient rights.• Gathered and communicated program feedback from patients to TSI NY to drive improvements.• Drafted and prepared detailed patient documentation, including incident reports and notes.• Coordinated and facilitated weekly meetings with healthcare professionals focused on addressing social, emotional, and environmental barriers affecting patient progress.• Expanded awareness and support of the organization within the local community through strategic planning, presentations, meetings, fundraising events, and collaboration with city/state agencies, Queens Cabinet, and local organizations.• Played a key role in guiding planning and development efforts for evaluation initiatives.• Utilized exceptional writing and communication skills to prepare internal/external communications documents for the Program Manager, including talking points, emails, and correspondence in preparation for speaking engagement, meetings, and more.• Responded to emergency situations and crises with professionalism and expertise; identified and addressed mission-critical issues requiring the attention of senior-level staff.

New York,Ny

Greater New York City Area

Greater New York City Area

Bronx, Ny

Bachelor Of Science - Bs, Forensic Psychology, 3.0

Associate'S Degree, Fine/Studio Arts, General