Overseeing warehouse daily/nightly operations in tandem with 2 other Leads and a Site Manager (who oversees the administrative operations). Inventory Management (receiving, processing, tracking, and rectification), People management and training, training oversight and progress tracking, Operations Policy Implementation. Oversee safety initiatives, implementation of safety policies, and educating employees on proper techniques.

Oct 2021- October 2021- Covid Ring Fence Team: processed legal, compliance, & sensitive cases cases related to Covid-19 assisted agents preparing for transitions to new roles.voluntarily transitioned out of role due to department mergerMar 2020 - September 2021 - Dasher Support Labs: Worked with cross functional teams on various projects to support “Dashers” (Dx), Cross trained in T3/VIP Customer and Merchant workflowsStats:5000+ hours in Dx Experience8000+ cases handled in during periodOverall QA during measured period: ~96%Overall CSAT: 95%+Rated Above Average on All Performance ReviewsConsistent Callouts from QA for Case Handling/Cases used for trainingAwarded Department Performance Award after nomination by peers and leaders New Hire Training PartnerPaired with New Hires during training period to help familiarize themselves with the role, expectations, processes, Project OKRs & KPIs, and day-to-day operationsProjects:Mandatory Platform 2 Factor Authentication, (Project Expert, On-call Expert)Legal and Compliance cases, (Various: HSL Escalations, Never Delivered Reports, new Dx and Dx annual BGC re-run troubleshooting, Dx Account Takeovers, Fraud Prevention, etc.) M-Team Escalations (now VIP Resolution Team), (Project Expert + assisted in process building and training first set of permanent agents) dedicated High Touch support to specific subsets of “Dashers”, (Project Expert), including “at risk of Churn” and “First 14 Days”, specializing in activations, on-boarding, account issues, and Pay IssuesQuality Assurance Auditor for DSL Cases Various other projects as required (i.e. mass merchant onboarding, Ad-hoc Audits for potential HSL issues, CRF, ad-hoc assistance with Cx or Dx T3 Caseload, etc)Served as Project Expert for multiple projects, taking a leadership role in assisting other agents, deep diving into issues, ensuring SLAs were met, and writing the playbooks/KB articles on which past and present projects operate on.

Ran Orientations in office with potential Dx to inform them about the platform and its offerings and assist them in understanding their role on the platform and how to best set themselves up for success. Processed background checks, platform activations and on-boarding, and support tickets.Stats: 98% Successful Activations100+ Support Cases Handled 100% CSAT - Activations & Support

Community Relations Officer:Work with fellow company officers to oversee and plan the direction of the company and oversight of operations. Charged with directly overseeing the relationship with our community, partners, and press at large and lawfully maintaining the social programs and the public image of the company.Chair, Policy committee: Research, creation, proposal, implementation, & execution of company policies and training procedures in coordination with Director of Human Resources, Personnel Officer, and other committee membersMember, Budget committee:Planning, implementation, & oversight of event budgets and account of expenses

Oversee 15+ departments in tandem with the respective department heads, coordinate project management, programming, staffing, logistics, and promotions for fan based conventions and events ranging from 200-9,000+ attendees.Properties: Tokyo, OK | HeroicPublic Relations:Website, Mobile Application, & Social Media ManagementKey Promotions Planning & ExecutionCreative ManagementPhotographersVideographersGraphic DesignersMerchandise CreationMarketingMedia/Press Engagement Attendee Services:Information ServicesAccessibilities (Disability Services)Engagement:Community Engagement Partner Acquisitions & Management Donor & Grant Program Management & Grant ProcurementCharitable Partnerships & Program Creation, Acquisitions, & Management Technology:Information Technology AdministrationKey Software AdministrationHardware Acquisitions & MaintenanceAudio Visual/Entertainment Technology Acquisitions & Deployment

Served as a member of the Board of Advisors helping, with my fellow Advisors and the Board of Directors, to shape the future of Dynamite Conventions and their events. We oversaw 4 yearly events, the largest of which was Tokyo, OK, an 8,000+ person Anime Convention.

Head of Attendee Services: Worked with my Department Heads to ensure event success. Distribution of accurate convention information via the Information Desk and Roaming Info Crew· 20+ crew members Head of Public Relations: Managed Social Media, Public Relations, Web Design, Sponsorships, Media Relations, Promotions, and Outreach

Head of Attendee Services: Work with my Department Heads to ensure event success. Distribution of accurate convention information via the Information Desk and Roaming Info Crew· 20+ crew members Head of Public Relations: Manage Social Media, Public Relations, Web Design, Sponsorships, Media Relations, Promotions, and Outreach

Promoted to run the Information Desk

Managed shifts at our Information Desk. I worked with a team of 5-6 people under a department head.

Multi-Store Management, POS Management, Inventory Management, Supplier Relations, Personnel Management, Webmaster, Advertising Managment, Mobile Phone/Tablet/Computer Repair Technician.

Store ManagementMobile Phone, Tablet, and Computer Repair Technician. Personnel Management. Social Media and Advertising Management.Inventory Management.

Mobile Phone, Tablets, and Computer Repair Technician/Consultant. Store Manager in Tulsa

Mobile Phone, Tablet, and Computer Repair Technician/Consultant; Inventory Manager; Social Media Manager.

Shift Manager and Customer Service Director for ThinkGeek Woodland Hills Mall

Concert Management, Stage Manager, Video and Promotional Material Production

Supervisor of 2-3 kiosks (911 Phone Repair, Screen Protector, and a Seasonal Merchandise Kiosk). Repair Technician of Phones, Tablets and Media Players; Installation Specialist for Screen Protectors.

Repair Technician, Sales Representative, and Supervisor.

Supervisor of 2-3 kiosks (QuickiRepair, Screen Protector, and a Seasonal Merchandise Kiosk). Repair Technician of Phones, Tablets and Media Players; Installation Specialist for Screen Protectors. New Owners in Jan 2016: renamed 911 Phone Repair

at Eastside FSU and Woodland Hills Mall locations. Team Leader in Training at exit.