DSJ Global, part of the Phaidon International Group are a specialist search and selection Business with dedicated teams of consultants providing solutions across the full range of different industries and locations. With 14 international offices we are able to support a range of organisations from local SMEs to Multinational corporations.DSJ Global can add significant value to organisations by successfully identifying, qualifying and securing high calibre, high potential individuals with the behavioural and personal skills together with the technical requirements to bring about cultural and bottom line performance improvement, enabling a superior competitive advantage.DSJ Global's Mission: to build long-term client relationships through our ability to find the right candidate, with the right skills, at the right time.

Dresden Information is the official tourist information of the city of Dresden. As part of the customer support and sales team, I provided a wide variety of offers and information to tourists via telephone and email so that they can discover even the most hidden and picturesque corners of Dresden. I advised and assisted guests in planning their Dresden visit and sold tourist services. With a customer and solutions-focused mindset, I ensured not only the provision of outstanding assistance to the city’s guests but also excellent cooperation with all tourism partners in and around Dresden.

conichi redefines business hotel stays. Whether you are a business traveler, a corporate or a hotel, conichi's goal is to optimize your processes and reduce costs by providing web-based Smarthotel services. conichi's solution allows business travelers to check-in/out online, pay via their mobile devices and automate expensing to drive compliance. After checking out of the hotel, guests will receive their invoices digitally. -Creating content for social media channels: Linkedin, Facebook, Twitter, Instagram-Planning and creating social media and content strategy-Making reports on social media KPIs-Writing blog posts in English and German with Wordpress-Writing internal weekly and monthly newsletters with MailChimp-Sending out informational emails to partner hotels-Research on how to improve branding -Employer Branding

Seashells Resort at Suncrest, a 4-star hotel, is part of Malta's leading hotel chain AX Hotels. As part of Seashells Resort at Suncrest's Sales and Marketing team which operates as the interface between the hotel and the guest, I dealt with various complex customer queries, complaints and requests in person and via telephone. Through thorough quality checks, conversations with the guest and personalized travel consultations, we ensured that the guests had the best hotel experience possible and increased the hotel's sales numbers and guest satisfaction scores on platforms like HolidayCheck and TripAdvisor. By using my communications skills and initiative I also received positive feedback from guests who mentioned my contribution to the company on HolidayCheck or TripAdvisor.