Contributed to the enhancement of existing functionalities and resolution of bug tickets using PHP, OOP, Zend, and SQL as a Backend Developer. Successfully implemented API documentation with Swagger and actively participated in Agile project management on Jira.On the Frontend, autonomously integrated e-commerce platforms and developed custom features utilizing HTML, Sass, jQuery, and Bootstrap. Maintained meticulous project documentation and tracking on Jira, leading to effective bug ticket resolution.

Autonomously designed wireframes using Adobe XD. Proficiently executed independent integrations of wireframes on WordPress, utilizing Divi, WooCommerce, Elementor, and custom themes. Implemented newsletters and blogs while strictly adhering to SEO best practices. Collaborated in an Agile environment.

Managed client portfolios and provided comprehensive support in the hearing aid fitting process for audibene, connecting clients with partners in France and Switzerland. Specialized in growing client base and offering expert guidance throughout the entire fitting journey.

Managed customer inquiries through both inbound phone calls and email communication. Addressed various requests, including ongoing rental queries, registration assistance, billing inquiries, and accident reports. Additionally, played a key role in the implementation of processes and tools for onboarding new team members.

Managed human resources functions, including personnel administration, training, payroll, recruitment, and cross-functional projects, reporting to the HR Director, for both the holding company and the Lyon-based site