Thi Phan Email & Phone Number

Mortdale

Founded in 1989 and listed on Euronext since 1999, AURES is an IT manufacturer providing a complete range of hardware solutions for the POS market (points of sale and service, retail, hospitality, etc.) and the KIOSK sector (interactive kiosk terminals and integration sub-systems).The AURES Group has a global presence with its headquarters in France, subsidiaries in the UK, Germany, Australia and the US, and a network of partners, distributors and resellers in over 60 other countries.

Discount Super Stores Group (DSG) formerly known as Retail Adventures is one of Australia’s largest bargain variety discount stores. With 180+ stores nationwide with 2000 employees working across two brands – Crazy Clarks and Sam’s Warehouse. Key Responsibilities:• Maintaining retail systems across a national store network; including Point of Sale, EFTPOS, network communications and front and back-office computer equipment.• Establishing technology rollout and installations… Show more Discount Super Stores Group (DSG) formerly known as Retail Adventures is one of Australia’s largest bargain variety discount stores. With 180+ stores nationwide with 2000 employees working across two brands – Crazy Clarks and Sam’s Warehouse. Key Responsibilities:• Maintaining retail systems across a national store network; including Point of Sale, EFTPOS, network communications and front and back-office computer equipment.• Establishing technology rollout and installations, liaising with telecommunications providers, banks, trades and other third party vendors to ensure stores are operational.• Partner with General Manager of Operations to ensure the store software and infrastructure is aligned with Sales goals.• Work closely with the Loss Prevention team to implement best practices around cash and inventory control.• Establish scheduled database maintenance to support POS registers to ensure data integrity is maintained.• Working with the Marketing Department to ensure both catalogued and urgent pricing is maintained across the store network. • Coach and mentor within the team to ensure support coverage and knowledge sharing• Provide on-call support to assist with retail store support services.• Manage project and release activity in line with business priorities and objectives.• Work closely with the SAP business support and Microsoft SSIS teams in continuous improvement activities to support the business. Show less

• Coordinate with third party vendor (AWCR/ByteCraft) to install new hardware/software to align with the restructuring goals of the business. (I was involved in Project “Sprint” where the company upgraded from DOS platform to Windows POS ready registers – deployment of pre-imaged machines from head office and then coordinate the install with our vendors – completing a check list to ensure the project was completed with minimum issues)• Execute plans for technology rollout and installations,… Show more • Coordinate with third party vendor (AWCR/ByteCraft) to install new hardware/software to align with the restructuring goals of the business. (I was involved in Project “Sprint” where the company upgraded from DOS platform to Windows POS ready registers – deployment of pre-imaged machines from head office and then coordinate the install with our vendors – completing a check list to ensure the project was completed with minimum issues)• Execute plans for technology rollout and installations, liaising with telecommunications providers, banks, trades and other third party vendors to ensure stores are operational.• Using ConnectWise (ticket management system) to manage any jobs relevant to our team and also closing them off to meet the KPI’s of the business.• Onsite work - New store setups (install all POS Registers physically including store back office servers, network patching, remote software loaded, POS software install – Attending opening day to ensure smooth operation and support any inquiries the staff may have with the new equipment installed)- Converted older POS registers (equipment reaching end of life) to newer POS registers as part of the “Refresh” Project – I initiated to do some of the local stores myself to save cost for the business. • Ensure store network is operating efficiently to meet retail needs, including communications, voice, computers, POS and EFTPOS services.• Provide after-hours support services to assist stores nationwide with regard to telecommunications, POS, EFTPOS and store server and computers and printers. Show less

• First point of contact for all of Head Office, Distribution Centre’s (DC) and all Stores.• Liaise with internal departments to ensure office computer equipment is supplied and operating effectively.• Face to Face, Email and Phone support for all head office, DC staff providing help on application usage.• Log and ticket all issues through the logging system ITSM, ConnectWise.• Making sure weekly KPI’s are met, resolve calls and closing off tickets.• Troubleshoot over the… Show more • First point of contact for all of Head Office, Distribution Centre’s (DC) and all Stores.• Liaise with internal departments to ensure office computer equipment is supplied and operating effectively.• Face to Face, Email and Phone support for all head office, DC staff providing help on application usage.• Log and ticket all issues through the logging system ITSM, ConnectWise.• Making sure weekly KPI’s are met, resolve calls and closing off tickets.• Troubleshoot over the phone for all store related POS issues:- POS errors (advise staff over the phone on how to solve them)- Peripherals not responding (Register, Scanner, Eftpos, Printer, Monitor)- Server pricing issues, ticketing software issues- Portable data Terminal (PDT) troubleshooting- Access Point issues • Provide troubleshooting and support for head office and DC:- Account lockouts- New user setups- Mitel phone setup, Mobile phone configuration (Blackberry, Iphone)- General Computer issues (performance issues, un-responsive programs)- Troubleshoot Office products (Word, Excel, PowerPoint,Visio)• Provide after-hours support to retail stores for all telecommunications, POS and EFTPOS services Show less

North Ryde, Nsw

Telstra is Australia's largest telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services across the whole of Australia.Key Responsibilities:• Handled on average 45-50 calls per day troubleshooting customers over the phone.• Liaising with customers of all age groups and cultural backgrounds in a professional manner solving technical issues over… Show more Telstra is Australia's largest telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services across the whole of Australia.Key Responsibilities:• Handled on average 45-50 calls per day troubleshooting customers over the phone.• Liaising with customers of all age groups and cultural backgrounds in a professional manner solving technical issues over the phone. • Logging calls and entering in case notes using Telstra’s call management system.• Escalating calls to upper level teams when required.• Provide relevant product knowledge to answer and explain discrepancies in the job when needed.• Meet daily, weekly and monthly Average Handling Time (AHT) performance indicators. Show less