Thi Thao Ly Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Conduct outbound calls constantly to verify POIs attributes from business owners or vendors to ensure POIs listed on Maps are located precisely with accurate details.- Work on multiple short to long-term pilots within online maps space to adapt to new projects, workspaces and technical specifications.- Evaluation and acquisition of different types of geographic data.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Make decisions for appeal on monetization of channels on Youtube platform in accordance with client's policies under Youtube Partner Program.Subject-Matter Expert.- Provide support to agents by answering complex queries and troubleshoot raised issues. Establish a connection between the client and the agent to guarantee that the warranty reviewprocedure goes smoothly.- Evaluate cases with complicated and ambiguous material, work with internal team to resolve on timeand escalate them as necessary.- Liaise with quality team and ensure the latest policy is adhered to. Calibrate knowledge gap betweenclient updates and live queues.

- Interpret conversation in consecutive mode over the phone. Calls vary in Legal, Healthcare, Insurance, Social Security, etc. for Vietnamese living in the US.- Be a good listener and culturally aware. Good at coping with stress and self-control when dealing with difficult speakers.

Penang, Malaysia

- Provide product inquiry services for clients - campaign optimization and marketing strategies on Social Media Platforms - Facebook - Manage clients' escalation and ensure these are efficiently solved.

Penang, Malaysia

- Provide assistance (inbound/outbound calls, email, live chat) between flight suppliers and customers on their bookings (e.g. flight changes/ additional request)- Collaborate with key partners, manage the needs of customers and deliver excellent services to optimize their travel experience.- Mentor newbies for the Vietnamese and English teams for product and process knowledge. Handle complaints to avoid long tail and escalations.

Hanoi, Vietnam

- Customize & sell travel packages to South East Asia for international clients.- Operate travels from beginning to end - book tickets and accommodation, visa approval letter, secure rental transportation, etc.- Collaborate with important, key partners; do customer care and post-service support. Escort tourist groups when needed.

3Rd Floor, Trung Yen 1 Tower, No 58A, Trung Kinh Str, Cau Giay Dis, Hanoi

- Make overseas phone calls - raise funds for an offshore project in the East Coast of the United States- Coach newbies for product and process knowledge.- Manage clients' data, reach KPI, fulfill quality metrics.

Bachelor’S Degree, English Language Teacher Education - Interpretation And Translation, Distinction Degree

Associate'S Degree, Chinese Language And Culture