Customer Relations Officer
Current- Support and collaborate with the marketing team in content, filming, photo, and clip editing on Social Media, Facebook, Instagram, and TikTok to reach more customers and qualified leads.- Implemented high-impact sales and marketing solutions resulting in increased profitability: up 15% year-on-year- Understand customer needs, focus on Customer value to consult, resolve concerns, and persuade customers to use services and products: take 33% of total customers of a 6-member team.- Customer Service: Take responsibility for handling all the problems, feedback, and negotiating with customers to ensure customer engagement and customer satisfaction: take 90% customer satisfaction rate.- Client facing: Be representative for customers to work with cross-functional teams in the company.- Use CRM systems to record customers' data and make sales reports to make data-driven sales.