To guide, direct, and teach subjects related to Information Technology, as well as to organize and implement appropriate assessment tools to evaluate the quality of learning.Courses taught include: Logical Reasoning, Database, Computer Assembly and Maintenance, Introduction to Informatics, Geographic Information Systems, and Guidance for Capstone Projects.

- I carried out the configuration and migration of the University's firewall, replacing PFSense with FortiGate NGFW. This process involved analyzing the existing security rules, reconfiguring access policies, implementing new advanced security features of FortiGate, and conducting exhaustive tests to ensure the continuity and robustness of the institutional network protection.- - I carried out the installation, monitoring, and maintenance of the local network infrastructure, covering equipment such as switches, routers, servers, and firewalls. This work included the initial configuration of devices, network performance optimization, problem detection and resolution, firmware and software updates, implementation of security policies, and regular backups to ensure data integrity and availability.

- Leadership and management of the team responsible for the maintenance and improvement of the LAN: Supervise and coordinate the technical team, ensuring efficient execution of preventive and corrective maintenance tasks, while promoting professional development through continuous training and feedback.- Control, planning, and designation of LAN network improvements: Continuously analyze network performance, identify areas for improvement, plan and implement infrastructure updates and enhancements, ensuring the network meets the current and future needs of the organization.- SLA control of network infrastructure-related incidents: Monitor and ensure compliance with Service Level Agreements (SLA) for incidents and problems related to network infrastructure, providing quick responses and effective solutions to minimize operational impact.- Monitoring of CSN's corporate network through automatic tickets generated by the TSC2 system: Utilize the TSC2 system to monitor the corporate network, promptly responding to alerts and automatic tickets, and taking necessary actions to keep the network operating efficiently and securely.- Control and assignment of LAN network problem and incident resolution: Manage the flow of incidents and problems related to the LAN network, assigning tasks to team members and ensuring solutions are implemented effectively and within established deadlines.- Installation, configuration, maintenance, and monitoring of 3Com, HP, and Cisco switches: Perform the installation and configuration of switches from renowned brands such as 3Com, HP, and Cisco, ensure regular and preventive maintenance of these devices, and monitor their performance to identify and resolve potential issues, guaranteeing robust and stable network connectivity.

- Operation and monitoring of the Data Center: Manage the daily operations of the Data Center, ensuring the continuous and efficient functioning of critical systems and equipment. Implement inspection and maintenance routines to prevent failures and maximize service availability.- Monitor software such as Nagios, Stratos, or any other monitoring systems that provide information or indications of environmental issues: Utilize advanced monitoring tools to oversee the health and performance of the Data Center, identify deviations and vulnerabilities, and take immediate corrective actions to resolve any detected issues.- Record problems (shift report, checklist, ticket): Thoroughly document all problems and incidents that occur during the shift by completing detailed reports, checklists, and opening tickets as necessary. This documentation is essential for trend analysis, continuous process improvement, and ensuring effective problem resolution.

- Leadership and management of the team responsible for the maintenance and improvement of the LAN: Supervise and direct the technical team, ensuring efficient execution of both preventive and corrective maintenance tasks. Foster professional growth through continuous training and regular feedback, while promoting a collaborative and high-performance team environment.- Control, planning, and designation of LAN network improvements: Conduct continuous analysis of network performance to identify areas for enhancement. Plan and implement infrastructure updates and upgrades, ensuring the LAN meets the evolving demands and strategic objectives of the organization.- SLA control of network infrastructure-related incidents: Monitor and enforce Service Level Agreements (SLA) for all network infrastructure-related incidents. Ensure prompt response and effective resolution of issues to minimize downtime and maintain high service standards.- Monitoring of CSN's corporate network through the Nagios system: Utilize the Nagios monitoring system to oversee the health and performance of the corporate network. Respond promptly to alerts, perform in-depth analysis of detected issues, and implement necessary interventions to maintain optimal network functionality.- Control and assignment of LAN network problem and incident resolution: Manage the entire lifecycle of incidents and problems related to the LAN network. Assign tasks to team members based on expertise and urgency, ensuring timely and effective resolution of all network issues.- Installation, configuration, maintenance, and monitoring of 3Com, HP, and Cisco switches: Execute the installation and configuration of network switches from renowned brands such as 3Com, HP, and Cisco. Perform regular and preventive maintenance, and continuously monitor switch performance to detect and resolve any potential issues, thereby ensuring robust and stable network connectivity.

- IT technical support (Call Center): Prompt assistance to troubleshoot software, hardware, and network issues.- Remote incident and request handling: Immediate response and resolution of software and hardware-related issues.- Computer and laptop repair: Precise diagnosis and repair to restore proper functioning and data integrity.- Software and system installation and configuration: Customized implementation for optimal performance.- Network monitoring through Nagios: Continuous supervision for proactive issue identification and resolution.- LAN infrastructure incident management: Swift resolution of incidents for network stability and efficiency.- Switches installation, configuration, and maintenance: Precise setup and maintenance for reliable network performance.