Thiago De Moraes Email & Phone Number

São José Dos Campos Area, Brazil

Customer Account Manager (CAM) for Brazilian Air Force (KC-390 aircraft) and for Policia Federal (ERJ-145 aircraft).Main point of contact of customers for the commercial matters;Identify sales opportunities and public bids of Defense and Security market (including agnostics) and, using SalesForce, register them;Identify and monitor the competitors in aftermarket services;Promote the integration and preparation of Embraer areas to be competitive at public bids;Orchestrating the Embraer teams to prepare the commercial information, quotations and commercial proposals, in accordance with Brazilian laws;Ensure the overall customer satisfaction, based on regular interactions feedbacks and by applying surveys (NPS and Satisfaction);For KC-390, perform the coordination of Entry-Into-Service activities, focusing in integration and relationship with Brazilian Air Force;Assisting other CAMs with technical developments of EMB-312 (Tucano) to ensure the Air Forces are still well supported, in terms of product (obsolescence, discontinued parts, modernization and aircraft mission conversions from trainer to surveillance and/or attack).

São José Dos Campos Area, Brazil

Heading a group in charge to support the Legacy 450/500, Legacy 600/650 and Lineage 1000/1000E fleet in terms of:- Monitor the fleet performance (reliability metrics) and determine/priorize the modifications/improvements to be developed for the Large Jets;- Plan/Launch the Retrofit Campaigns and assist the Field Support Representatives and Service Centers to cordinate and perform the SBs;- Monitor the warranties and concessions evolution of the fleet and take actions required to keep them on their course;- Prepare and present the technical sessions in the Embraer Executive Operators Conferences at Brasil, USA, Paris, Asia Pacific and China;- Manage the customer requests to customize their fielded aircraft;- Cordinate among Embraer departments the actions required to close all delivery pending items.

São José Dos Campos Area, Brazil

Heading the technical support group of Embraer executive jets. Providing technical assistance to Legacy 600 & 650 operators.- Clarify technical aspects of the aircraft;- Analyze SBs and ADs to operators;- Develop additional troubleshooting procedures based on DFDR analyzes or CMC messages;- Evaluate findings and provide repair dispositions;- Deploy manual revisions and/or aircraft modifications to product engineering;- Provide on-site assistance to operators and/or Serv. Centers.

São Paulo Area, Brazil

Powerplant Engineer takes care of airplane engines maintenance:- Manages the existing repair contracts (time & material and flight hour agreement) with the repair stations;- Develops Maintenance Program (on-wing preventive maintenance);- Builds the Workscope (in-shop repair);- Defines the staggering plan (reduce the spare level to minimum);- Provides Technical Support (on-wing corrective maintenance), etc.

São Paulo Area, Brazil

Engineering of fly-by-wire (ATA 27) and fuel system (ATA 28)- Analyze the aircraft manufacturer and vendor SBs and define the ones to be applied in the TAM fleet;- Analyze the Airworthiness Directives (ADs) from ANAC, FAA and EASA and determine the compliance method;- Customize the Maintenance Program (MRB);- Analyze the teardown reports and technically support eventual disputes with Repair Stations;- Provide on-site assistance to technicians when implementing SBs or performing troubleshootings.

São Paulo Area, Brazil

Trouble Shooting and Technical Support to line maintenance and also management of aircraft in service (Fokker 100, Airbus A319, A320 e A330).

Project Manager

Bachelor, Automation & Control Engineering (Mecatrônica)

Technician, Industrial Mechanic