Thiago Coelho Gomez Email & Phone Number

Tampa, Florida, United States

Sales associate based at Johnston and Murphy.

Fortaleza, Ceará, Brazil

• Directed the information technology strategy overseeing the design, deployment, and maintenance of all IT services that support the fullspectrum of the government department with ~170 end users.• Managed the Business Analytics and Infrastructure teams responsible foroverseeing 1 data center, 4 servers, network architecture, help desk and support,software engineering, applications, asset management, and security systems(SonicWALL appliance security).• Responsible for… Show more • Directed the information technology strategy overseeing the design, deployment, and maintenance of all IT services that support the fullspectrum of the government department with ~170 end users.• Managed the Business Analytics and Infrastructure teams responsible foroverseeing 1 data center, 4 servers, network architecture, help desk and support,software engineering, applications, asset management, and security systems(SonicWALL appliance security).• Responsible for executing 3 IT projects, from planning to execution, ensuring ontimedelivery within the $340K+ budget constraints.• Identified, assessed, and managed risks and issues throughout the project lifecycle,developing risk mitigation and contingency plans to proactively address issues thatmay impact project timelines, budget, or quality.• Led the teams that developed, tested, and deployed new systems andapplications, including a web system and different Android applications.• Participated, together with the project management team, in the preparation of alldocumentation. User Cases, User Stories, Workflow/Process diagrams, DataFlow/Data Model diagrams, and documents recommended by PMBOK.• Applied best practices to optimize and maintain network and equipment, achievingefficient performance and reliability and ensuring the network configurationsaligned with industry standards, enhancing operational efficiency.• Oversaw security measures, including firewalls, intrusion detection systems, andregular vulnerability assessments.• Developed standardized policies, procedures, and business processes for the information technology department, including creating thetechnology plan and roadmap.• Partnered with internal teams across Established and maintained strong vendor relationships to ensure compliance with contract terms andSOWs to optimize resource allocation and deliver cost-effective solutions. Show less

Fortaleza, Ceará, Brazil

• Provided contract services to multiple clients, network configuration services, IT support and repairs, software installation and conversions,and mobile app development.• Designed and developed multiple mobile apps, including an app allowing users to share/express their opinions on various topics and an appfor video-based training programs.

Fortaleza Area, Brazil

Oversaw the strategic planning and overall management of the Information Technology department for the housing headquarters, whichprovided housing development for people in need, including participation in the sortition of 4,460 homes.• Led a team responsible for networking, software engineering, applications, security, technical support, infrastructure, and asset management tosupport 80-end users.• Managed developing and implementing departmental goals, objectives, and… Show more Oversaw the strategic planning and overall management of the Information Technology department for the housing headquarters, whichprovided housing development for people in need, including participation in the sortition of 4,460 homes.• Led a team responsible for networking, software engineering, applications, security, technical support, infrastructure, and asset management tosupport 80-end users.• Managed developing and implementing departmental goals, objectives, and priorities that impacted the city business functions, recommendingand administering policies and procedures that impacted each function.• Facilitated the completion of 3+ IT projects that significantly improved the systemsand optimized processes, including measuring and enabling the execution of projectdelivery by adopting project management methodology and framework.• Defined, managed, and ensured optimal project resource allocations to meet projectrequirements at all stages and reported the progress of teams and individuals inmeeting project performance goals and objectives.• Monitored and evaluated the efficiency and effectiveness of service deliverymethods and procedures, assessing and monitoring administration and IT support ofall systems and helpdesk activities to reduce service interruptions.• Planned and directed the delivery of all information systems services, including dataprocessing, document imaging, information systems, public systems, e-mail systems, and telecommunication services to City departments. Show less

Fortaleza Area, Brazil

Spearheaded an initiative to enhance Field Inspectors’ ability to process fines by creating a mobile electronic fine system for data collectors,translating the business process and needs into a technology solution.• Met with internal stakeholders to understand the business need for change, gather business requirements, evaluate business processes, analyzeworkflows and data, and recommend implementation strategies in coordination with program objectives.• Accountable for… Show more Spearheaded an initiative to enhance Field Inspectors’ ability to process fines by creating a mobile electronic fine system for data collectors,translating the business process and needs into a technology solution.• Met with internal stakeholders to understand the business need for change, gather business requirements, evaluate business processes, analyzeworkflows and data, and recommend implementation strategies in coordination with program objectives.• Accountable for translating stakeholder requirements into deliverables, includingfunctional specifications, user cases/stories, workflow/process diagrams, and dataflow/data model diagrams utilizing Visio and Rational Rose.• Partnered with the Project Managers and Software Application Developers to defineproject scope, objectives, and deliverables, ensuring successful project outcomes.• Facilitated and coordinated requirements walkthrough sessions and technicalwalkthrough meetings and performed in-depth analysis to produce detailed quality requirements.• Documented BRD and use case specification documents utilizing the documents recommended by PMBOK.• Participated in technical design and test results review meetings across the development team.• Created reports and dashboards utilizing SQL and Microsoft Tools to provide insight/performance metrics for end users and management.• Conducted training sessions for end-users and IT staff, ensuring smooth adoption of new technologies and processes. Show less

Fortaleza Area, Brazil

• Managed a systems development team designing, developing, and implementing ERP system, camera control system, finance system, andscheduling and queue control systems for small and medium-sized clients acrosshealthcare, credit operatives, transportation, music/entertainment, and securityindustries.• Developed PL/SQL packages, procedures, functions, and triggers to supportapplication development, working closely with the application development team toprovide client… Show more • Managed a systems development team designing, developing, and implementing ERP system, camera control system, finance system, andscheduling and queue control systems for small and medium-sized clients acrosshealthcare, credit operatives, transportation, music/entertainment, and securityindustries.• Developed PL/SQL packages, procedures, functions, and triggers to supportapplication development, working closely with the application development team toprovide client solutions.• Developed and maintained a Web-Bank system that provided users with convenientand secure online banking services utilizing PostgreSQL and SQL to produce reports that provided valuable insights. Show less

Fortaleza Area, Brazil

• Designed, developed, and maintained ERP systems that improved business processes and streamlined operations.• Provided customization and maintenance services for ERP systems to ensure they continued to meet the evolving needs of clients.

Fortaleza Area, Brazil

• Provided Help Desk support and assist users in resolving technical issues.• Offered technical assistance and troubleshooting services to users through Help Desk support.• Served as an Emergency Volunteer, providing support during emergency situations and disasters.

Fortaleza Area, Brazil

• Provided Help Desk support and assist users in resolving technical issues.

Executive Mba, Computer/Information Technology Administration And Management

Bachelor Of Applied Science - Basc, Computer Science