Thiago Kis Email & Phone Number

Ireland

- Responsible for Supporting the Business by being the first point of contact for employees seeking Technical Assistance over the phone or by e-mail, with the key objective of supporting both local and remote employees throughout Europe. - Ensuring that any user administration in AzureAD is kept up to date.- Configuring and managing SharePoint for organizational collaboration and content management.- Ensuring the Security of devices, user accounts and systems.- Configuring and monitoring devices using Microsoft Intune for enterprise mobility and security.- Ensuring systems are updated with the latest patches and software versions.- Running phishing simulations to test employee preparedness.- Manage access to systems, making sure they are granted based on the principle of least privilege.

Ennis, County Clare, Ireland

- Acting as first point of contact for hospitality sector in Ireland and UK, facing related IT issues (hardware and software issues and troubleshoot to helping them achieve their specific needs.- Installing and providing all the needed support to their daily systems and applications.- Applying solutions, workarounds, patches and fixes in line with established standards and best practices.- Using a ticket system and providing remote technical support via internet or phone we ensure the IT incidents are resolved and Services Requests are fulfilled within an established SLA.- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.- Supporting User’s password reset, unlocking accounts and MFA.- Backing up and restoring files.- Remotely troubleshooting peripherals issues like printers and scanners.- Working continuously on a task until completion (or referral to third parties, if appropriate).- Updating the internal knowledge base with new solutions and fixes.- Ensure compliance with all security standards and policies.Achievements: Met deadlines consistently - Constantly achieving CSAT within SLA.Technical knowledge:- Microsoft Windows (10 & 11), Microsoft 365- Password administration using Active Directory - Remote Access- Firewall (WatchGuard)- VPN- Networking – LAN, WLAN, Proxy- Mobility- iPhone / iPAD / Android and Exchange Active Sync.

Ennis, County Clare, Ireland

Shannon, County Clare, Ireland

- Working in a team environment, manufacturing smoke alarm and gas detection systems.- Assembling products, achieving all production and quality targets.

County Limerick, Ireland

- Responsible for Warehouse’s routines such as receiving of goods, preparing stock for delivery and products reviewing.

County Limerick, Ireland

- Boot Camp – Six weeks training building knowledge in Cobol and JCL and working on IT projects as Mainframe Developer.

County Clare, Ireland

- Providing first-class support to guests. Maintaining a high level of quality to deliver the best experience and customer service to guests.- Performing all duties in an efficient, professional, and courteous manner at all times.

Ireland

Brazil

- Assisted in the administration of audit and compliance work by fulfilling audit requests and collating documentation and responses.- Prepared and updated audit Administrative documentation as required.- Provided reports and documentation to auditors and the risk and governance team.- Implemented the security classification of information and developed awareness campaigns.- Attended and controlled audit issues. Managed vulnerabilities in the environment of technology.- Attended and managed support requests about security information.- Developed and reviewed security information procedures. Provided support to employees about security information.- Planned and executed business continuity testing. Identified and treated continuity testing gaps.- Mapped IT services based on BIA (Business Impact Analysis). Reported to management with statistics of security information.Achievements: - Developed and reviewed security policies.- Implemented the Information Classification project, thus adapting all information belonging to the company according to its importance. Ensured confidentiality, integrity, and availability in compliance with ISO 27001.

Brazil

- Monitored Internet access, knowledge of IT control processes.- Developed risk matrix according to Cobit framework processes, reported internal audit, mapped IT risk, accessed profile testing, parameterized password, and followed-up IT audit issues.- Developed and supported indicators for the main processes audited in company stores.- Identified solutions with tangible value/benefit that address root causes.- Organized and expressed ideas clearly and with confidence, both formally and informally.- Ensured there are minimal comments from review. Defined business and process risks and detailed work programs to address them.- Applied data analysis in projects to provide insight and support conclusions.- Supported and provided ideas for continuous improvement in Internal Audit.Achievements: - Created automated scripts using a robust amount of data, thus obtaining higher accuracy and agile results.- Developed support files for the continuous auditing, using the ACL tool and development of exception reports, in order to identify possible frauds.

São Paulo Area, Brazil

São Paulo Area, Brazil

Brazilian Bank acquired by Banco do Brasil - Analysed clients and suspected cases of fraud. Orientated and distributed demands for the Fraud Prevention Cell.- Provided eventual contacts with customers to confirm suspicious transactions.- Reported and focused on statistics on rules, queues, and protected value.- Analysed performance/efficiency of implemented rules. Readequation of queues and rules, seeking improvements in actions to combat fraud and reduction of false positives.Achievements: - Implemented a prevention electronic fraud tool (Falcon Case Manager). - Created manual rules within tools used to identify fraudster profiles after individual analysis, optimizing the accuracy of the fraud detection tool.

Master'S Degree, Information Technology Governance

Bachelor'S Degree, Business Administration And Management, General