Solid Experience in Technology and Infrastructure Management:• Leadership in managing requests and incidents in Jira, ensuring agility and efficiency in support.• Strategic administration of accounts, permissions, and access for operation optimization.• Productivity maximization through the administration of Google Workspace and Office 365.• Proactive management of Slack to facilitate team communication and collaboration.• Expertise in domain administration (Google Domains, Registro.BR, GoDaddy) and DNS (Cloudflare, Google Domains, Registro.BR, GoDaddy), ensuring service stability and security.• Implementation and Management of Infrastructure:• Efficient creation and administration of Microsoft Active Directory with integration in AWS, promoting agile and secure communication.• Development and administration of the OCS Inventory Server for detailed control of the machine park, optimizing resources and reducing costs.• Detailed documentation of equipment naming procedures to ensure efficient standardization.• Strategic Collaboration and Team Support:• Active support in the development of Onboarding and Offboarding processes for employees, collaborating with the Governance team to ensure smooth integration and organized departure of employees.• I engaged with CEOs representing a diverse range of companies, consistently delivering results while adeptly navigating through challenging situations.

As a member of a global team at Equinix, I played a pivotal role in data collection, investigation, and rectification for network-related issues, ensuring accurate location, maintenance, and billing information for clients worldwide.Key Responsibilities:• Collaborated within a global team at Equinix to meticulously collect, investigate, and rectify network data, guaranteeing precision in location, maintenance, and billing details for clients across the globe.• Employed meticulous attention to detail in data analysis, identifying discrepancies, and swiftly implementing corrective measures to uphold the integrity of network-related information.• Demonstrated adeptness in adjusting information to mitigate errors, contributing to enhanced operational efficiency and client satisfaction on a global scale.• Liaised effectively with cross-functional teams to address and resolve data-related challenges, fostering seamless collaboration and alignment across diverse departments.• Proactively identified opportunities for process improvement, contributing insights to streamline data management processes and optimize client service delivery worldwide.

As a Bilingual Field Support Analyst at Equinor, I provided comprehensive support to users, ensuring effective resolution of hardware and software issues. My key responsibilities included:• Providing high-quality bilingual (English and Portuguese) support to Equinor users, addressing their concerns, and resolving issues efficiently and courteously.• Executing operating system image replication using Microsoft Software Center, ensuring uniformity and effectiveness in software configurations across all devices.• Offering specialized technical support for mobile devices, including iPhones and Android smartphones, addressing connectivity, configuration, and troubleshooting issues.• Effectively managing the company's mobile lines, including provisioning, monitoring, and resolving connectivity and billing-related issues.• Maintaining accurate inventory of technology equipment, ensuring adequate availability and facilitating efficient distribution of resources.• Coordinating and managing technology equipment purchase requests, ensuring timely provision of essential devices and tools for company operations.With a customer-centric approach and a deep understanding of Equinor's technological needs, I am committed to ensuring excellence in technical support, contributing to the company's continued success.

As a Telecommunications Laboratory Assistant, I oversaw the management and control of Data Processing Centers (DPCs), ensuring their smooth operation and adherence to industry standards. Key responsibilities included:• Managing and controlling Data Processing Centers (DPCs), overseeing their infrastructure, systems, and operations to maintain efficiency and reliability.• Provisioning scenarios by conducting installation and certification of structured cabling and fiber optics, ensuring optimal connectivity and performance.• Conducting tests and certification of ADSL, VDSL, and GPON modems to guarantee their functionality and compliance with technical specifications.• Collaborating with cross-functional teams to troubleshoot and resolve issues related to data center infrastructure and telecommunications equipment.• Implementing best practices and standards in data center management to optimize performance, reliability, and security.

Responsibilities included:• User support and assistance, ensuring efficient resolution of issues and concerns.• Active management of the Active Directory (AD), ensuring data integrity and access security.• Configuration and maintenance of Cisco switches, optimizing the network for improved performance and reliability.• Administration of the virtualization environment with Vsphere and Horizon, ensuring availability and efficiency of virtual resources.• Proactive maintenance of desktops and laptops, ensuring their integrity and performance.• Implementation and configuration of Windows 10 images using WDS (Windows Deployment Services), ensuring consistent and effective deployment.• Configuration and management of DHCP services to ensure efficient IP address assignment on the network.• Configuration and maintenance of Fortinet firewalls, ensuring network security against external threats.

ATIVA TS, RIO DE JANEIRO, RJAs a member of the Data Center Support team, I played a pivotal role in effectively managing the IT environment at BTG Pactual Bank. My responsibilities included:• Comprehensive management of the backup system using the sophisticated NetBackup tool, ensuring the security and integrity of the bank's sensitive data.• Proactive monitoring of the Datacenter, ensuring continuous availability of critical systems and IT infrastructure.• Creation and maintenance of user accounts and Active Directory (AD) management, ensuring efficient organization and security of accesses.• Swift identification and effective resolution of hardware and software failures on servers, minimizing downtime and maintaining business continuity.• Specialized administration of VMware environments, optimizing the performance and efficiency of virtual machines to support the bank's operational demands.

Prestação de serviços ao Laboratório DASA, realizando atividades de suporte de 2º nível aos Sistemas utilizados para realizar atendimento de pacientes em âmbito nacional e monitoramento de sistemas web utilizando a ferramenta Dynatrace

Prestação de serviços ao Citibank, realizando atividades de manutenção, instalação, configuração de hardware e software; Instalação de impressoras, remotamente e localmente; Cabeamento Estruturado; Atendimento Remoto; Instalação e configuração de aparelhos telefônicos VoIP, digitais e analógicos; Instalação e configuração de sistemas de Computação em Nuvem (IAAS) através de thinclients e sistemas CITRIX, suporte de 3º nível a técnicos e atendimento à chamados críticos.

Prestação de serviços à Caixa Econômica Federal, realizando atividades de manutenção, instalação, configuração de hardware e software; Instalação de impressoras, remotamente e localmente; Cabeamento Estruturado; Atendimento Remoto; Desenvolvimento de Aplicativos utilizando o Delphi 7, tais como o Resumo Técnico, ferramenta para padronização de Estações de Trabalho e Servidores, a Ferramenta de Instalação de Software, programa para instalar todos os sistemas utilizados pela Caixa atualmente, o Controle de Demandas e Eventos programa para uso interno que auxilia no controle de todo e qualquer evento ou demanda que venha a acontecer no setor de tecnologia da Caixa Econômica Federal; Configuração e Atualização de IOS de Switchs e Roteadores Cisco e 3Com; Controle de Vírus, segurança e Vulnerabilidades de todo o estado do Rio de Janeiro.

Prestação de serviços à Caixa Econômica Federal, realizando atividades de manutenção, instalação, configuração de hardware e software; Instalação de impressoras, remotamente e localmente; Cabeamento Estruturado.