Thiago Lacerda

Thiago Lacerda Email and Phone Number

Consultor em automações e IA para processos comerciais @ Thiago Lacerda | Automações & IA
State of Minas Gerais, Brazil
Thiago Lacerda's Location
Belo Horizonte, Minas Gerais, Brazil, Brazil
Thiago Lacerda's Contact Details

Thiago Lacerda personal email

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About Thiago Lacerda

Business consultant specialized in Design, Strategy, and Facilitation with over 5 years of experience, having conducted more than 200 strategic facilitation sessions covering topics such as business strategy, strategic and tactical planning, research, co-creation, and prototyping.I help companies create and improve services, products, and processes through strategic facilitation. Some of my successful cases include:Revenue increase of 32% for Seguraço EPILeadership of strategic initiatives at Banco BVLeadership in the redesign of the Rede developers' portalManagement of the Sales Ops communityServices Offered:Service Design Consultancy:Development of user experiences and customer-centered design solutions.Business Strategy:Design maturity mapping, strategic planning, and metrics development.Workshop Facilitation:Conducting co-creation, prototyping, and strategic planning sessions for teams and organizations.Check my portfolio at: https://bit.ly/portfolio-thiago-lacerdaKeywords: Design Leadership;

Thiago Lacerda's Current Company Details
Thiago Lacerda | Automações & IA

Thiago Lacerda | Automações & Ia

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Consultor em automações e IA para processos comerciais
State of Minas Gerais, Brazil
Thiago Lacerda Work Experience Details
  • Thiago Lacerda | Automações & Ia
    Consultor Em Automações E Ia Para Processos Comerciais
    Thiago Lacerda | Automações & Ia
    State Of Minas Gerais, Brazil
  • Rcont Servicos Contabeis
    Service Design Lead
    Rcont Servicos Contabeis Apr 2024 - Present
    Belo Horizonte, Minas Gerais, Brazil
  • Thiago Lacerda
    Service Design And Business Strategy Consultant
    Thiago Lacerda Nov 2018 - Present
    Remoto
    At Seguraço PPE safety I helped boost revenue by 32% in three months and improved the performance of the sales team through feedback workshops based on recorded sales calls. At co-creation community in marketing and sales, I led and facilitated the onboarding of over 70 active members and facilitated 14 workshops, maintaining consistent engagement. At Friends Marketing Digital, I conducted a 22-hour Design Thinking bootcamp for 9 employees, resulting in effective learning about the methodology… Show more At Seguraço PPE safety I helped boost revenue by 32% in three months and improved the performance of the sales team through feedback workshops based on recorded sales calls. At co-creation community in marketing and sales, I led and facilitated the onboarding of over 70 active members and facilitated 14 workshops, maintaining consistent engagement. At Friends Marketing Digital, I conducted a 22-hour Design Thinking bootcamp for 9 employees, resulting in effective learning about the methodology and generating leads through prototypes developed by the students. For Monday Innovation Consulting, I facilitated two Design Thinking trainings for leaders of one of the largest oil and gas companies in Portugal. I led the Sales Ops Community and improved it's member engagement. Show less
  • Alura Cursos Online
    Course Instructor | Outbound Marketing And Design Thinking
    Alura Cursos Online Oct 2019 - Present
    São Paulo E Região, Brasil
    https://www.alura.com.br/curso-online-design-thinking-em-vendas https://www.alura.com.br/curso-online-outbound-marketing-pre-vendasInstructor for two online courses at Alura Cursos Online, one of the most renowned educational platforms for technology in Brazil. Both courses together totalize more than 6 thousand students with a NPS of 9. The courses name are:(1) Design Thinking for sales: how to understand better your clients (2) Outbound Marketing: High performance… Show more https://www.alura.com.br/curso-online-design-thinking-em-vendas https://www.alura.com.br/curso-online-outbound-marketing-pre-vendasInstructor for two online courses at Alura Cursos Online, one of the most renowned educational platforms for technology in Brazil. Both courses together totalize more than 6 thousand students with a NPS of 9. The courses name are:(1) Design Thinking for sales: how to understand better your clients (2) Outbound Marketing: High performance pre salesKeywords: Education; Design Thinking; Pre Sales Show less
  • Brq Digital Solutions
    Senior Service Designer
    Brq Digital Solutions Aug 2022 - Mar 2024
    Remote
    Led the implementation of metrics in Design projects at the UX Center of Excellence (CEUX), developed a research-based dashboard to improve design maturity at BV, facilitating strategic improvement actions. I also facilitated the organizational redesign of CEUX, integrating Design Ops, Research Ops, and Accessibility teams, in addition to defining roles, responsibilities and technical skills for all design specialties and senioritis, resulting in the creation of job descriptions in partnership… Show more Led the implementation of metrics in Design projects at the UX Center of Excellence (CEUX), developed a research-based dashboard to improve design maturity at BV, facilitating strategic improvement actions. I also facilitated the organizational redesign of CEUX, integrating Design Ops, Research Ops, and Accessibility teams, in addition to defining roles, responsibilities and technical skills for all design specialties and senioritis, resulting in the creation of job descriptions in partnership with a UX Writer, in order to facilitate the team's hiring and professional evaluation process. Show less
  • Monday
    Learning Facilitator
    Monday Sep 2023 - Dec 2023
    Learning facilitator for Design Thinking training for companies. The training follows the Learn By Doing methodology, lasts 12 hours, and is divided into 4 sessions of 3 hours each.
  • Round Pegs
    Product Manager | Innovation Consultant
    Round Pegs Aug 2021 - Jul 2022
    Remote
    I helped SuperBid's board of directors to structure its new future vision, define possible future scenarios for the company's operations, mature the defined strategy and map business opportunities through conversations with experts in the defined area of ​​activity, co-creation workshops and desirable futures, user research and market research.
  • Rede Acquiring Bank
    Service Designer
    Rede Acquiring Bank Mar 2021 - Aug 2021
    ● Developer's Portal https://developer.userede.com.br/I helped redesign Rede's developer's portal in order to be more inclusive for developers and buyers by mapping its ecosystem, by doing in-depth interviews, facilitating a 6 hour workshop with multiple stakeholders, prototyping and testing with real users.
  • Today.Ag | Communication Agency
    Project Manager
    Today.Ag | Communication Agency Dec 2020 - Feb 2021
    Remote
    ● Landing Page | Products | Kissu & Freebite | https://kissu.com.br/ |https://freebite.com.br/ I managed the creation of Kissu's and FreeBite's landing page.● Brand Discovery | Santa Catarina Hospitals Group | https://redesantacatarina.org.brSanta Catarina Hospitals Group are one of the biggest hospitals group in Brazil.I managed and executed the discovery that led to the company rebrand.● Website | JuntosSomos+ | www.juntossomosmais.com.brI… Show more ● Landing Page | Products | Kissu & Freebite | https://kissu.com.br/ |https://freebite.com.br/ I managed the creation of Kissu's and FreeBite's landing page.● Brand Discovery | Santa Catarina Hospitals Group | https://redesantacatarina.org.brSanta Catarina Hospitals Group are one of the biggest hospitals group in Brazil.I managed and executed the discovery that led to the company rebrand.● Website | JuntosSomos+ | www.juntossomosmais.com.brI helped Juntos Somos +, one of the most renowned construction networks forshop owners, construction professionals and construction industry companies inBrazil, to redesign their website to be more inclusive to all stakeholders. Show less
  • Ramper
    Inbound & Outbound Sales Development Representative
    Ramper Jan 2018 - Oct 2018
    São Paulo
    ● Prospection and qualification of inbound/outbound leads, and baton passing to sales executives.Main results: (1) SDR of the year nominated in 2018 by the b2b sales award. (2) Historical conversion rate of qualified leads who became customers by 31%.

Thiago Lacerda Skills

Mandarim Business Intelligence Vendas Economia Internacional Spin Selling Scrum Pacote Office Outbound Marketing Outbound Gpctba C&i Negotiation Design Thinking B2b Empatia Ferramentas De Design Thinking

Thiago Lacerda Education Details

Frequently Asked Questions about Thiago Lacerda

What company does Thiago Lacerda work for?

Thiago Lacerda works for Thiago Lacerda | Automações & Ia

What is Thiago Lacerda's role at the current company?

Thiago Lacerda's current role is Consultor em automações e IA para processos comerciais.

What is Thiago Lacerda's email address?

Thiago Lacerda's email address is th****@****ail.com

What is Thiago Lacerda's direct phone number?

Thiago Lacerda's direct phone number is +55319961*****

What schools did Thiago Lacerda attend?

Thiago Lacerda attended Echos - Innovation Lab, Ibmec, 東海大學,漢語中心. Tunghai University, Chinese Language Center.

What skills is Thiago Lacerda known for?

Thiago Lacerda has skills like Mandarim, Business Intelligence, Vendas, Economia Internacional, Spin Selling, Scrum, Pacote Office, Outbound Marketing, Outbound, Gpctba C&i, Negotiation, Design Thinking.

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