Thiago Macena work email
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Thiago Macena personal email
Dynamic, result oriented and performance driven Information Management professional with extensive experience in IT Service Management, Project Management, Consulting and Management Reporting. Outstanding communication, management, organizational, analytical skills and great attention to detail with the ability to translate strategic goals to bottom line objectives. A team leader with proven ability to work with little or no supervision and a consistent record of achieving continual service improvement goals. Flexible and able to adapt to changing business environment, and take on new challenging roles
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Product EngineerBradescoState Of São Paulo, Brazil
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Product ManagerBradesco Jul 2022 - PresentOsasco, São Paulo, Brazil
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Cmdb Team CoordinatorBradesco Feb 2018 - Jul 2022Osasco, São PauloI am responsible for the Operational Management of the process activities and for the Integration with other processes, including Change Management. I am involved in the development of the CMDB data model, policies, processes, maintenance procedures, performance indicators and Training.Planning and execution of Discovery and Service Mapping.
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Analyst Of Manifestations, Ideas And VolumetryBradesco Sep 2017 - Feb 2018Osasco, São PauloAnalysis and management of Manifestations and Ideas directed to the IT Infrastructure Department. Preparation of indicators and action plans for the continuous improvement of the process. Preparation of an executive report containing all the data processed in the Organization's Channels.
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Incident Analyst (It Infrastructure Department)Bradesco Sep 2014 - Aug 2017Osasco, São PauloAnalyst responsible for monitoring communication incidents that affect Bank Branches, ATMs, and External Service Points, interacting with Telecom companies (Primesys, VIVO, OI and BT LATAM) adopting ITIL best practices.
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Problem Analyst (Digital Channels Department)Bradesco Dec 2012 - Aug 2014Analyst responsible for high impact incidents that affect Call Center operations (Internal and External) conducting activity between IT and Business, participating in the design of the strategy and solution, guiding the best practices of ITIL v3.
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Incident Analyst (Digital Channels Department)Bradesco Apr 2010 - Nov 2012Analyst with experience in the IT area, working in the Incident Management area, responsible for managing Incidents and Infrastructure Problems related to the Call Center, coordinating activities with specialists and technicians in Network Infrastructure, Servers and Telecommunications.
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Call Center Operator For Bank BranchesBradesco Jan 2009 - Mar 2010São PauloGuidance to employees of bank branches and departments regarding internal procedures for guidance to customers.
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Call Center Operator For Bradesco Bank CustomersBradesco Dec 2006 - Dec 2008São PauloI serve Bradesco clients, helping them in the execution of banking services and aggregation of new products and services.
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ReceptionistMedial Saúde Mar 2005 - Nov 2006Reception and care for patients with a health plan from Empresa Medial.I use computerized and integrated systems of the hospital network in order to assist in the provision of medical services.
Thiago Macena Skills
Thiago Macena Education Details
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Information Technology
Frequently Asked Questions about Thiago Macena
What company does Thiago Macena work for?
Thiago Macena works for Bradesco
What is Thiago Macena's role at the current company?
Thiago Macena's current role is Product Engineer.
What is Thiago Macena's email address?
Thiago Macena's email address is th****@****.com.br
What schools did Thiago Macena attend?
Thiago Macena attended Fiap, Ibirapuera University.
What skills is Thiago Macena known for?
Thiago Macena has skills like Gerenciamento De Projetos Com Pmbok V4 Ka Solution 2011, Certificado Em Itil V3 Foundations Ka Solution, Itil, Cobit, Portuguese, Operating Systems, Ms Project, Microsoft Sql Server, Microsoft Excel, Windows, Sql, English.
Who are Thiago Macena's colleagues?
Thiago Macena's colleagues are Brdesco Artur Brdesco Artur, Daniela Bomfim, Dandara Pinheiro, Mariana Galdino, Joice Cavalcante, Antony Martins, Yuri Sebastian.
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Thiago Macena
Esg |Gestão Ambiental | Gestão Logística | Planejamento Estratégico | Leadership | Gestão De Projetos | Gestão De ResíduosConde, Pb -
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