With over 15 years of experience in IT project implementation, I hold a PMP certification and an MBA in Information Technology Governance and Innovation.My core competencies include leading technical design and implementation of cloud contact center solutions for voice and digital transformation, supporting sales team with technical questions and product demonstrations, conducting requirement meetings with customer stakeholders, overseeing UATs and project go-lives, and providing technical coaching and solution architecture advocacy to internal and external teams. I have successfully led several projects of moving customers from on-premises to cloud solutions, using my extensive knowledge in NICE CCaaS portfolio, AWS services, Azure services, Javascript, VoIP, SQL, network, and Windows server.I am fluent in English and Spanish, and have excellent communication and customer relationship skills. My mission is to transform customer needs into technical requirements that lead to better customer satisfaction and business outcomes. I am passionate about cloud technologies and innovation, and always eager to learn new skills and best practices. I am a team player and a problem solver, and I strive to deliver high-quality results and exceed customer expectations.