Thiago Quadros Email & Phone Number

State Of Santa Catarina, Brazil

Florianópolis, Sc, Br

Responsible for a pipeline of BRL 95M+ ARR serving 18K+ clients of the HCM ecosystem in Brazil, leading a team of 170 professionals and reporting directly to the CEO. Responsible for unifying the strategies of the Customer Success and Product Development departments, optimizing budget allocation, and establishing a robust KPI and OKR framework. Development a unified set of KPIs to measure the performance of both departments, ensuring alignment with overall company objectives;Collaboration with department heads to set ambitious yet achievable OKRs for each quarter, focusing on customer satisfaction, product adoption, and revenue growth;Creation a centralized spreadsheet to track key performance indicators, enabling data-driven decision-making;Development a comprehensive customer success strategy, focusing on customer retention, upselling, and cross-selling.

Florianópolis, Sc, Br

Responsible for a pipeline of BRL 80M ARR serving 18K+ clients of the HCM ecossystem in Brazil, leading 5 direct managers and 80 indirect professionals, reporting directly to the CEO. Reformulation of the whole enginieering team topology, for better responsibility distribution; Creation and development of a Product Management team, defining and implementing a product strategy and roadmap;Implementation of several structuring actions with the Product and Engineering teams, resulting in a 60% reduction of incident backlog, 25% reduction in incident opening (yoy), 70% reduction in overtime (yoy), 65% reduction in Lead and Cycle Time (yoy) and 75% increased cost efficiency of cloud infrastructure (USD/user; in an 18-month period);Technical due diligence of companies for M&As;Completely reformulation the OKR management model so that it could follow the development process and review cadence; implementation of KPIs for maintenance management and technological evolution based on agile indicators;Budget management;Leadership development of squad managers and heads through teaching, mentoring, coaching and feedback;

Florianópolis, Sc, Br

Florianópolis, Santa Catarina, Br

Manager responsible for the Quality Area of the Justice Unit, composed of the DevOps, Deploy, Delivery Management and Cloud Tech teams.- Definition of the strategic plan and OKRs;- Participation in the creation and monitoring of each team's roadmap;- Leadership training and development through mentoring, feedbacks and coaching;- Structuring of processes and clear definition of responsibilities to promote ownership within the team, which led to a reduction in backlog and average service time;- Active participation in the recruitment and selection of professionals;- Work with people to significantly increase the results of climate surveys through the preparation and execution of action plans;- Budget management (formulation and execution);

Florianópolis, Santa Catarina, Br

Coordinator of the Software Engineering team at the Justice Unit, responsible for the following activities:- Management of the life cycle of life (ALM) of all software solutions;- Version releases and updates in customer environments;- Management of the entire infrastructure of development support services (emphasis on CI, CD, SCM and repository management);- Management of the internal environments of applications aimed at simulating defects and testing solutions at their different stages of development;- Design and implementation of procedures, tools and automation aiming greater operational efficiency of the activities of all development teams;- Monitoring the quality of the source code through indicators;- Support in the implementation of SRE definitions and best practices;In addition, in this position I work in the following outstanding activities:- Budget management of the Framework and Software Engineering teams;- OKRs definition and followup;- Participation in the design and implementation of processes related to all stages of development (product design, UX, planning, development, testing and delivery);- Participation in the definitions related to a solution totally based on microservices;

Sao Paulo, Sp, Br

Coordinator of the team of Architects, Database and Configuration and Shipping Management of TOTVS' RM product line, team responsible for the following results:− Design and implementation of the DevOps process of a complete ERP with more than 20 modules and 30 million lines of code, aiming to allow continuous delivery to more than 20 thousand customers every 2 months; Our efforts focused on configuration management, continuous integration, test automation and solution delivery;− Drastic reduction in the backlog of calls after assuming leadership of the team;− Implementation of a portal to monitor the activities of team members;In addition, while I held this position, I was awarded 1st place in 2017 and 2nd place in 2016 in the "Realize & Show" contest, an annual initiative of the company that aims to reward the best innovation projects and process evolution among all brands and units TOTVS;Throughout my time as leader, I tried to contribute to the development of the team through regular feedback, assessment of their behavioral profiles, assistance in formulating development plans, setting individual goals and carrying out performance evaluations.

Sao Paulo, Sp, Br

Coordination of the teams responsible for the following products: People Management, Occupational Safety and Medicine, Business Intelligence, Real Estate Management; in addition to the development libraries of all RM line products (in Visual C # .Net and Delphi).Project management of hundreds of thousands of hours of software especification, development and testes;

Sao Paulo, Sp, Br

Support in reengineering the integration between the Real Estate Management system and Backoffice with the development and maintenance of integration APIs between the RM and Protheus systems.

I took the lead in developing the Delphi language product development library on the RM line. I worked on building the migration of this library to Microsoft .Net platform using C # language.

Creation and refactoring of modules in Equipment Maintenance, Billing, Inventory, Purchasing, Contracts, and Payroll solutions. In many cases, there were significant gains in performance (up to 95%), greater ease of maintenance due to the use of Object Orientation and reduction of nonconformities found.

Core - The Credential Of Readiness, Business Administration And Management, General

Bachelor’S Degree, Computer Science

Post Degree, Project Management