Thiago Roque Email & Phone Number

State Of São Paulo, Brazil

Barueri, São Paulo, Brasil

• Prospecting new clients to develop partnerships and offer freight forwarding services for imports and exports.
• Analysis of market trends to create opportunities for growth and improvement of services provided.
• Monitoring the entire import and export process with the operational team to ensure delivery of cargo within the specified term.

São Paulo, Brazil

• Coordinating the import process, quotations, purchases and shipments of parts with a foreign supplier for the assembly of the industrial line for industries in the pharmaceutical, cosmetics and food sectors.
• Hiring freight and insurance for air and sea modes.
• Following up with customs brokers, freight forwarders and other sectors within the company.
• Requesting the Import License from the customs broker when necessary.
• Monitoring and checking payment amount to customs brokers and freight forwarders.
• Calculating importing process costs.

Dublin City, County Dublin, Ireland

• Managing the whole inventory in all departments within the main store and two branches.
• Relabeling products to keep it up to date.
• Keeping all the high value products safe and in perfect conditions.
• Sending counting report to managers and directors.
• Providing a high degree of customer service satisfaction.
• Helping the web team with the picking and packing for sold items during Christmas time.

Dublin, County Dublin, Ireland

• Delivering an accurate and on time counting.
• Providing a high degree of customer service satisfaction.
• Building and maintaining a positive relationship with customers.
• Motivating the team and assisting the new hires throughout the counting procedures.
• Providing support to the Supervisor, dealing with all kinds of issues during the stocktaking.
• Over 5 months working directly with the responsible for stockroom control and the financial manager, doing adjustments every day to keep the inventory under control at Keelings Market.

Dublin, County Dublin, Ireland

Condado De Dublin, Irlanda

• Keeping the whole store clean and tidy.
• Controlling the inventory of cleaning products.
• Helping customers to find their way around the store.

São Paulo, Brasil

• Organising all the expenses and the earnings in the right accounts.
• Accounting reconciliation.
• Calculating investment taxes and income.
• Generating Excel spreadsheets for inventory control.
• Document conference
• Using of ERP software (TOTVS - Microsiga)

São Paulo, Brasil

• Analysing of performance and satisfaction indicators of internal employees.
• Monitoring of accessory obligations.
• Payroll processing.
• Processing the admission and termination for clients companies.
• Auditing of refunds requested by customer employees
• Achievements✓ ISO 9001 seal renewal.✓ Kept accessory obligations updated.✓ Permission for employees to continue playing chess and domino during their free time at lunch.✓ Discovered of refund fraud.

São Paulo, Brasil

• Controlling of negative debit certificates.
• Maintenancing of Quality Management System based on ISO 9001 standards.
• Analysing of performance and satisfaction indicators of internal employees.
• Controlling of course costs for internal employees.
• Monitoring of accessory obligations.
• Achievements✓ ISO 9001 seal renewal.✓ Kept accessory obligations updated.✓ Organized tournaments for employees during their free time at lunch.

Bacharelado, International Business

Bacharelado Em Administração, Negócios Internacionais E Comércio Exterior