Responsible for audit, design and implementing systemic planning regarding category development, business key performance as well as analysing main CPGs and FMCGs.- Filtered and reduced the number of dirty data in 60%, - Created over 20 new systemic improvements on reports, POS and scales generating a time reduction at the cashier by 20%- Implemented a variety of processes

In charge of all Google operations in great Phoenix installing over 170 racks and 6000 trays across 4 different DC’s over the last 3 months together with internal and external players across the network.

Support, mentor, and motivate the workforce while leading and following-up large-scope projects with site and regional impact. Build and execute plans through forecast reviews, determining requirements. As well as manage safety, quality, productivity, and sellers promises by collaborating with all support teams including Safety, Engineering, Loss Prevention, Excellence and HR to develop plans to meet business objectives, reporting directly to the site leader and leading a team with 1800 representatives.• Redefined all inbound procedures, implemented new training processes, reduced sellers waiting time from an average of 4 hours to 1:30, improved team satisfaction by 8% and started automation use.

Responsible for leading operations and finances for 2 major clients (Avon and Zooplus), management of a team with more than 250 associates and over 400 in peak season. Guarantee quality management system procedures and processes are maintained with special attention on safety. Developing teams with managers, supervisors and first-line employees while working directly with HR.• Reduced the number of unnecessary KPIs focusing on efficiency and improved customer satisfaction from 3.5 to 4.5 out of 5.• Implemented a new 3PL client from scratch achieving positive results in all KPIs in the first trimester.

Logistic Management of collection and distribution for major clients such as DIA, K+N, GB Foods, and DB Schenker Ownership. Accountability over operation and service KPIs to ensure healthy and sustainable growth. Work closely with the Head of Sales to create a strategy for the Spanish market by leading, hiring, developing, and monitoring the performance of the local customer service, fleet, and supply teams. • Created the communication standard, reducing information loss and improving efficiency inside the team in 30%• Negotiated new salary standards for the customer service team reducing rotation and absence.• Implemented weekly visits in clients increasing business opportunities.• Delivered a seamless customer experience from the carrier acquisition to driver assignment

Manage all site network topology taking care of a weekly volume of over 1,000 trucks and more than 600,000packages. Supervision of a team with 40 coworkers and over 600 associates to organize carriers and establish an important relationship of mutual connection and needs with a strong focus on safety and team development. • Implemented a personal project reducing the number of wasted trucks by 18%, emphasize KPIs to obtain the best metrics in logistics for the whole Europe for 7 consecutive months.