Thiago Baldini Email and Phone Number

- Consulting and support for the Call Center management and recording solutions of NICE Systems Company like: NICE Workforce Management, NICE Interaction Management and NICE Quality Management, NICE Engage, Nice Trade Recording among others;- Design and specification of solutions for the integration of NICE Platform with other suppliers as well costumer’s internal solutions;- Development of the integration for the WFM NICE Workforce Management with Senior Human Resources System and XGEN… Show more - Consulting and support for the Call Center management and recording solutions of NICE Systems Company like: NICE Workforce Management, NICE Interaction Management and NICE Quality Management, NICE Engage, Nice Trade Recording among others;- Design and specification of solutions for the integration of NICE Platform with other suppliers as well costumer’s internal solutions;- Development of the integration for the WFM NICE Workforce Management with Senior Human Resources System and XGEN multimedia platform of Porto Seguro;- Technical leader of upgrade projects for the WFM NICE Workforce Management release 6.5 at Porto Seguro and Liberty Seguros; Show less

- Consulting and support for the recording and workforce solutions of NICE alongside the IT teams of Itau Bank and other suppliers as well the business areas;- Development and implementation of Nice Interaction Analytics and Nice Speech Analytics solutions in the Pessoa Física, Pessoa Jurírica and Cards operations of Itau Bank;- Upgrade and expansion project of the Nice Interaction Management recording solution at Santander Bank;- Development and implementation of NICE IEX Workforce… Show more - Consulting and support for the recording and workforce solutions of NICE alongside the IT teams of Itau Bank and other suppliers as well the business areas;- Development and implementation of Nice Interaction Analytics and Nice Speech Analytics solutions in the Pessoa Física, Pessoa Jurírica and Cards operations of Itau Bank;- Upgrade and expansion project of the Nice Interaction Management recording solution at Santander Bank;- Development and implementation of NICE IEX Workforce Management solution at Porto Seguro, Liberty Seguros and Atento worldwide;- Acting together with sales team on assessment of needs and design of new projects, as well the implementation of POC’s and NICE solutions projects in customers of Brazil and Latin America like Santander Bank, GVT, Sky, Fidelity, Porto Seguro, CableVision Mexico, Citibank Colombia among others. Show less

- Development, implementation and upgrade of NICE IEX Workforce Management solution at clients like Contax Brasil, Brasil Telecom, Banco do Brasil bank among others;- Development and implementation of the Infor Outbound Marketing Epiphany CRM solution at Santander Bank;- Migration and merging of the campaign and customers databases of Banco Real bank with the Santander Bank databases, as well the development and customization of new market campaigns;- Implementation of the recording… Show more - Development, implementation and upgrade of NICE IEX Workforce Management solution at clients like Contax Brasil, Brasil Telecom, Banco do Brasil bank among others;- Development and implementation of the Infor Outbound Marketing Epiphany CRM solution at Santander Bank;- Migration and merging of the campaign and customers databases of Banco Real bank with the Santander Bank databases, as well the development and customization of new market campaigns;- Implementation of the recording and monitoring real time interactions solution NICE Perform in the Pessoa Física, Pessoa Jurírica, Cobrança and Cards operations of Itau Bank. Show less

- Help Desk support via phone, remote connection or on-site for the NICE IEX WorkforceManagement solution for customers like Contax Call Center, Atento, Teleperformance, BrasilTelecom, Itau and Bradesco banks.

- Support, network solutions (wired/wireless), servers and storage solutions, technical assistance and IT consulting for small and medium business.

- Support, network solutions (wired/wireless), servers and storage solutions, technical assistance and IT consulting for small and medium business.

- On site support for Law firm Machado, Meyer, Sendacz e Opice. Computer network,infrastructure maintenance and users support.