Project Manager And Scrum Master
Managed the System Ordering Portal application, responsible for processing IBM's global hardware and software orders, handling approximately $32 billion annually. Over 4 years, I successfully led more than 68 diverse projects, including integrations, new features, and infrastructure upgrades. I applied a mix of Agile methodologies with PMBOK principles during my leadership.• Project Management: Led integration projects with iERP and SAP, using the Agile methodologies, ensuring on-time and within-budget deliveries. This approach resulted in savings of 80 Full-Time Equivalents (FTEs) for the company.• Agile Methodologies: As a Scrum Master, facilitated Sprint Planning, Sprint Reviews, Daily Stand-ups, and Retrospectives, driving incremental delivery and continuous improvement across projects. • Team Leadership: Managed a cross-functional team of 8 to 13 developers, business analysts, testers and interns, fostering collaboration across cultures and countries. Applied servant leadership principles to empower the team, resulting in enhanced performance.• Mentorship: Provided mentorship to team members, guiding them in Agile practices and career development, leading to 14 internal promotions.• Process Improvement: Fostered a culture of continuous improvement, utilizing retrospectives and Agile metrics such as Burndown Charts and Velocity Tracking, resulting in a 40% increase in delivery productivity.• Stakeholder Management: Maintained effective communication with stakeholders throughout the project lifecycle, ensuring alignment and transparency at every milestone.• Solution Development & Validation: Collaborated with Product Owners and Architects in backlog refinement and solution validation, ensuring business requirements were met and value was delivered to stakeholders.• Application Optimization: Increased user satisfaction from 30% to 80% by incorporating feedback from customers and implementing process improvements.
