Thiago Coelho Da Fonseca Email & Phone Number

Hortolândia, São Paulo, Brazil

• Managed the System Ordering Portal application, responsible for processing IBM's global hardware and software orders, handling approximately $32 billion annually. Over 4 years, I successfully led more than 68 diverse.
• Project Management: Led integration projects with iERP and SAP, using the Agile methodologies, ensuring on-time and within-budget deliveries. This approach resulted in savings of 80 Full-Time Equivalents (FTEs) for the.
• Agile Methodologies: As a Scrum Master, facilitated Sprint Planning, Sprint Reviews, Daily Stand-ups, and Retrospectives, driving incremental delivery and continuous improvement across projects.
• Team Leadership: Managed a cross-functional team of 8 to 13 developers, business analysts, testers and interns, fostering collaboration across cultures and countries. Applied servant leadership principles to empower.
• Mentorship: Provided mentorship to team members, guiding them in Agile practices and career development, leading to 14 internal promotions.
• Process Improvement: Fostered a culture of continuous improvement, utilizing retrospectives and Agile metrics such as Burndown Charts and Velocity Tracking, resulting in a 40% increase in delivery productivity.

Hortolândia, São Paulo, Brazil

• Managed and implemented cloud solutions for the Business Partner Management System (BPMS), responsible for moving approximately R$600 million annually in IBM hardware sales in Latin America.
• Cloud Architecture and Infrastructure Management: Managed an initial infrastructure budget of $500,000, reduced to $180,000 after optimizations, covering 18 RedHat servers and 1 Windows server, while ensuring.
• Server Migration and Cloud Migration: Planned and executed server migration projects, increasing application performance by 30%, and led cloud migration initiatives, enhancing Hybrid Cloud environments.
• DevOps, Automation, and Security and Compliance: Provided technical support and developed automated monitoring solutions using tools like Nagios, Dynatrace, and LogDNA, achieving 99.32% availability over 3 years, while.
• Project Coordination and Multi-Cloud Strategy: Coordinated cloud infrastructure projects, managing schedules, budgets, and resources, and implemented a Multi-Cloud Strategy to optimize Cloud Cost and improve Disaster.
• Monitoring, Logging, and Load Balancing: Designed and deployed Monitoring and Logging solutions, including Load Balancing mechanisms, ensuring seamless API Management and consistent performance.

Campinas Area, Brazil

• Led a team of analysts and developers who supported two IBM enterprise applications (ePricer and eOrder), which are important in processing sales of X and Z systems in Latin America.
• Team Leadership & Agile Coaching: Led a group of people with different professional skills that accomplished critical projects as designed while observing time boundaries, language barriers, and cultural disparities.
• Incident Resolution & Impediment Removal: Escalated high complexity incidents to the appropriate level for resolution thus ensuring business continuity. As a facilitator, I assisted in resolving impediments causing.
• Software Development & Process Improvement: Made application amendments and engineered solutions with PL/I, REXX, PIPELINE as well as JCL. Both agile methodologies and waterfall approaches were used to ensure quality.
• Training & Servant Leadership: Performed training on new members leading to an increase in technical capability and work efficiency within the group. Servant leadership was practiced to inspire trust among teammates so.

Campinas Area, Brazil

• Responsible for monitoring and operating mainframe systems and their applications in support of AT&T.
• System Monitoring: Identified and resolved issues through system alerts and contact with technical support.
• Procedure Implementation: Implemented system maintenance changes, training new operators to ensure continuity and efficiency.
• Technical Assistance: Provided technical assistance in creating and updating procedures, contributing to continuous process improvement.

Campinas Area, Brazil

• Software Development: Participated in client meetings to understand their needs and developed solutions in MF COBOL, managing multiple projects simultaneously.

Campinas Area, Brazil

Assisted students and professors during COBOL classes, promoting understanding of technical content.

Master Of Business Administration - Mba, Business Transformation

Course Description: The Master in Business Transformation is a postgraduate program focused on equipping professionals to lead digital and.

It Project Management, Project Management

Course Description: The Information Technology Management program, focusing on PMP (Project Management Professional) certification.

Bachelor Of Technology - Btech - Data Processing, Information Technology

Course Description: The Data Processing program at Fatec-SP prepares students for diverse roles in IT, including System Analysis, System.

High School Diploma

It Technician, Information Technology

Elementary Education