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Thiago Veras Cavalcanti Firmino Email & Phone Number
Contact Center Agent
at
TD
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Contact Center Agent
Location
Moncton, New Brunswick, Canada
Company size
Who is Thiago Veras Cavalcanti Firmino? Overview
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Quick answer
Thiago Veras Cavalcanti Firmino is listed as Contact Center Agent at TD, a company with 1 employees, based in Moncton, New Brunswick, Canada. AeroLeads shows a matched LinkedIn profile for Thiago Veras Cavalcanti Firmino.
Thiago Veras Cavalcanti Firmino previously worked as Information Technology Technical Support at Sutherland Global Services Ltd and Technical Support Representative at Booking.Com. Thiago Veras Cavalcanti Firmino holds Certification, Information Technology: Network Support, 3.8 from Nbcc (New Brunswick Community College).
Company email context
Email format at TD
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TD
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Profile bio
About Thiago Veras Cavalcanti Firmino
As an EasyLine Agent at TD Bank, I am dedicated to delivering exceptional customer service while continually seeking opportunities to grow my skills in data analysis, customer service quality, and quality assurance. My current role allows me to interact with customers directly, understanding their needs and solving their issues efficiently. This experience has deepened my appreciation for the importance of quality service and data-driven decision-making in enhancing customer satisfaction.I am eager to build on my technical background and transition into a data-focused role where I can leverage data analysis to drive improvements in customer service and quality assurance at TD Bank. My goal is to contribute to the bank’s success by using data to identify trends, streamline processes, and enhance the overall customer experience. Let's connect and discuss how we can use data to make TD Bank even better.
Listed skills include Computer Hardware, Microsoft Windows, Microsoft Powerpoint, Nanotechnology, and 27 others.
Current workplace
Thiago Veras Cavalcanti Firmino's current company
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5 roles
Thiago Veras Cavalcanti Firmino work experience
A career timeline built from the work history available for this profile.
Contact Center Agent
Current
Mar 2024 - Present
Information Technology Technical Support
Current
Sutherland Global Services Ltd
I'm a customer support whiz with a knack for solving tech issues, simplifying processes, and making products work better for everyone. Whether it's solving complex software issues, writing clear guides, or improving support systems, my goal is to make customers' experiences smooth and successful. I'm known for exceeding expectations and finding ways to.
Jan 2022 - Present
Technical Support Representative
Passionate about delivering excellent customer experiences in a fast-paced digital environment. Adept at problem-solving within complex reservation systems, communicating solutions clearly, and streamlining service processes.
Feb 2021 - Jan 2022
Research Laboratory Manager
A data-driven Laboratory Manager and Quality Control expert, I am passionate about improving research outcomes and laboratory efficiency. My background in biotechnology, microbiology, biochemistry, immunology, biophysics, and pathology research provides me with a unique perspective—I see how data analysis can optimize lab processes, ensure quality, and.
Jan 2014 - Aug 2018
3 education records
Thiago Veras Cavalcanti Firmino education
Certification, Information Technology: Network Support, 3.8
Doctor Of Philosophy - Phd, Biology/Biological Sciences, General, 4
Master'S Degree, Biology/Biological Sciences, General, 4
FAQ
Frequently asked questions about Thiago Veras Cavalcanti Firmino
Quick answers generated from the profile data available on this page.
What company does Thiago Veras Cavalcanti Firmino work for?
Thiago Veras Cavalcanti Firmino works for TD.
What is Thiago Veras Cavalcanti Firmino's role at TD?
Thiago Veras Cavalcanti Firmino is listed as Contact Center Agent at TD.
Where is Thiago Veras Cavalcanti Firmino based?
Thiago Veras Cavalcanti Firmino is based in Moncton, New Brunswick, Canada while working with TD.
What companies has Thiago Veras Cavalcanti Firmino worked for?
Thiago Veras Cavalcanti Firmino has worked for Td, Sutherland Global Services Ltd, Booking.Com, and Universidade Federal De Pernambuco.
How can I contact Thiago Veras Cavalcanti Firmino?
You can use AeroLeads to view verified contact signals for Thiago Veras Cavalcanti Firmino at TD, including work email, phone, and LinkedIn data when available.
What schools did Thiago Veras Cavalcanti Firmino attend?
Thiago Veras Cavalcanti Firmino holds Certification, Information Technology: Network Support, 3.8 from Nbcc (New Brunswick Community College).
What skills is Thiago Veras Cavalcanti Firmino known for?
Thiago Veras Cavalcanti Firmino is listed with skills including Computer Hardware, Microsoft Windows, Microsoft Powerpoint, Nanotechnology, Customer Satisfaction, Data Analytics, Communication, and English.
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