Thiago Lopes Email & Phone Number

Responsibilities:- Technical Enablement Manager (TEM) for all the Datadog customers in LATAM.- Deliver Foundation Enablement Training for Datadog Customers regularly on all Datadog products and solutions in Portuguese and Spanish.- Deliver practical Workshops for customers.- Run Health Checks on customers in order to verify if they are extracting all the value from the platform.- Deliver customized enablement sessions for customers to help them with their specific needs on observability.- Educate customers on best practices for Datadog products to adopt the platform correctly.- Help to create new enablement materials.- Work together with other Technical Enablement Managers, TAMs, SEs and CSMs to help ours customers.- Always learn new technologies and Datadog products in order to keep up to date .- Specialized on Datadog products like APM, Log Management, Metrics, Application Security, Cloud Security, Infrastructure Monitoring, Kubernetes and Container Monitoring, Database Monitoring, User Experience, Dev Experience and more.

Responsible for:- Technical training delivery for customers and partners in Brazil, Latin America and Europe, in 3 languages, Portuguese, Spanish and English. - Solutions Covered: CASB, DLP, NGSWG, Threat Protection, CSPM, SSPM, RBI, ZTNA, SD-WAN, Cloud Firewall, IoT Security, DEM, Analytics, Cloud Exchange, Rest API Integration, UBEA, AI/Machine Learning- Understand customers' architectures and help them to fit Netskope solutions.- Help to develop course material updates, new content and labs.- Knowledge of the Netskope partners vendor ecosystem like AWS, Azure, GCP, SIEMs, EDRs and Cloud Apps.- Make meetings with customers to understand their needs related to the specific solutions acquired and offer the best training options.

Technical instructor with many years on the technology industry. Certified Instructor for Fortinet, Extreme Networks and Microsoft.On this period working as a technical trainer I had the pleasure to teach to students from many companies, including Financial institutions, Government, Health institutions and many channels.Able to deliver training classes in Portuguese language (Brazil), English and Spanish.Preparation of training materials and deal with the vendor´s Education team to align with the company´s strategy.And I am also able to deliver training session remotely and, on the customer ‘site.I have been working for Authorized Training Centers (ATCs) and Authorized Training Partners (ATPs) for the following vendors and training courses:FORTINET:- NSE4 - Security - NSE4 - Infrastructure- NSE5 - FortiManager - NSE5 - FortiAnalyzer- NSE6 - Progressing (FortiNAC, FortiWEB, FortiMAIL, FortiAUTHENTICATOR)- NSE7 - Progressing (Firewall Troubleshooting and Public/Private Cloud)EXTREME NETWORKS:- Campus EXOS Switching & Routing- Extreme Management Center (XMC/Netsight)- ExtremeWireless Cloud - ExtremeCloud IQ (Aerohive HiveManager)- ExtremeNACMICROSOFT- Azure- Windows Server

São Paulo E Região, Brasil

Main achievements and activities:- Data analysis using analytics tools;- Train customers and partners in using our services;- Award from Symantec for the best Support Center in LATAM;- Work close with the Services Director in order to design the services strategy based on data;- Work on the cross-selling and up-selling process for services sales;- Maximize the customer experience on services delivery;- Engaged to increase the services revenue and service attach, working with the sales team;- Deseign Reports, KPIs and Dashboards;- Work with services renewals;- Work with the marketing team in order to produce services collaterals;

São Paulo E Região, Brasil

Main achievements and activities:- Creation of Customer Support Center Unit (multivendor), in a 24x7 attendance system, ranging from the formation of the team to the practical service model;- Develop of Vendor On Boarding process having Blue Coat/Symantec as the first support center vendor;- Creation of the support center team – Support Engineers (Level 1/2);- Deploy of the IVR System and 0800 Toll-free number;- Design of Processes and Procedures;- Develop SLAs aligned with vendors;- Marketing collaterals in order to present our services;- Onboard of vendors Palo Alto networks, Microsoft CSP, Checkpoint, Polycom Pragmatic and Cisco SMB;- Participation in meetings of the Global Support team (10 Support Centers around the world);- Help on the design and project of the new NOC of Westcon-Comstor;- Work as the Project Manager on the first professional services delivered by the services BU, having Cisco as the vendor, using a partner and delivering for a Bank Institution in Brazil;

São Paulo E Região, Brasil

Main achievements and activities:- Consultancy in the infrastructure area of Microsoft networks, servers and technologies, such as Windows Server and Microsoft Lync;- Optimization of customer´s environment with better cost benefit (ROI);- Troubleshooting Windows Server servers, networks, Lync (using diagnostic tools such as Snooper, Network Monitor, Wireshark and Logs analysis);- IT Project design and implementation;- Microsoft Trainer;

Hp Enterprise Services

Main achievements and activities:- Provide remote technical support to Microsoft's large customers in Brazil (financial sector, gas and oil agency, industry, retail and government entities);- Work in collaboration with other engineers, in order to solve problems notified by customers, with aggressive SLAs;- Creation and sending of action plans to the customers, for follow-up of all the involved ones (engineers, stakeholders, team managers and technical account managers TAMs);- Specialist in troubleshooting Microsoft solutions (Windows, Lync and Exchange) in problem solving, migration, deployment and configuration of entire topologies;

São Paulo E Região, Brasil

Main achievements and activities:- Provide remote technical support to Microsoft's large customers in Brazil (financial sector, gas and oil agency, industry, retail and government entities);- Work in collaboration with other engineers, in order to solve problems notified by customers, with aggressive SLAs;- Creation and sending of action plans to the customers, for follow-up of all the involved ones (engineers, stakeholders, team managers and technical account managers TAMs);- Specialist in troubleshooting Microsoft solutions (Windows, Lync and Exchange) in problem solving, migration, deployment and configuration of entire topologies;

Sao Paulo - Guaruja

Main achievements and activities: - Providing local and remote technical support as a Field engineer, troubleshooting Microsoft technologies (Windows Server 2003/2008 / 2008R2, Windows XP / Vista / 7, ISA Server, Office) and software from multiple vendors (Linux, VMWare and Symantec);- Microsoft training instructor (MCT), private and governmental final customers (Environmental Military Police of the State of São Paulo);- Migration of the workstations in Embratel Services Provider, in order to update machine park;- Presentation of solutions to customers, with the objective of solving crises and existing problems, proposing ideal changes to increase productivity;- Work as a reseller of IT equipment;

Fia - Westcon-Comstor, Strategic Business Program (Programa Estratégico De Negócios)

Master Of Business Administration - Mba, Business Intelligence

Specialization On Ibm Mainframes

Bachelor'S Degree, Information Sistems (Sistemas De Informação)

Industrial Automation

Eletronics

Master Of Business Administration - Mba, Computer Software Engineering

Master Of Business Administration - Mba, Computer Software Engineering