Thiago Lopes Email & Phone Number

Dublin, County Dublin, Ireland

As a Workflow Administrator, my responsibilities are centered on a crucial role in ensuring the efficient and compliant operation of the licensing department. This position requires a detail-oriented professional who can manage the intricate processes involved in opening and closing licenses, provide comprehensive administrative support, generate insightful reports, and facilitate effective internal communication.Key Responsibilities:1. Workflow Management:Oversee the end-to-end process of opening and closing licenses in line with regulatory requirements and company protocols.Ensure meticulous attention to detail to maintain accuracy and compliance with all established procedures.Stay updated on regulatory changes and adapt processes accordingly to ensure ongoing compliance.2. Administrative Support:Provide robust administrative support to ensure the smooth day-to-day operations of the licensing department.Maintain accurate records, process necessary documentation, and coordinate departmental activities to meet deadlines efficiently.Assist in organizing meetings, preparing agendas, and documenting minutes to support the licensing team.3. Report Generation:Generate and distribute comprehensive reports that track and analyze various aspects of licensing activities.Use these reports to provide valuable insights into performance metrics, compliance status, and areas for improvement.Support data-driven decision-making by presenting clear and actionable information to management.4. Internal Communication:Act as the central point of contact for internal communication across different departments within the organization.Facilitate the exchange of information, updates, and requests to ensure seamless collaboration and coordination among teams.Address and resolve any interdepartmental communication issues to enhance operational efficiency.

Dublin, County Dublin, Ireland

•Greeting and welcoming guests in a professional and friendly manner.•Applying organizational skills, prioritizing tasks, managing appointments, and coordinating schedules efficiently.•Answering and directing phone calls promptly and courteously.•Assisting with basic bookkeeping tasks, such as invoicing and receipt tracking.•Managing incoming and outgoing correspondence, including mail, emails, and packages.Achievements•Demonstrated ability to maintain confidentiality and remain calm under pressure while effectively managing busy periods and addressing inquiries promptly and courteously.•Successfully leveraged expertise in Microsoft Office Suite and email platforms to streamline office processes, enhance document management, and improve communication efficiency, resulting in a significant increase in workflow productivity across the department.•Utilized strong organizational abilities, meticulous attention to detail, and excellent verbal and written communication skills to enhance efficiency.

Sao Paulo, Brazil

•Developed and implemented marketing strategies to drive sales and increase brand visibility for clients in diverse industries, strategies that contributed to increase 30% sales revenue. •Coordinated marketing campaigns across various channels, including digital marketing, social media, and traditional advertising, resulting in a significant increase in lead generation and customer engagement. •Conducted market research and analysis to identify new business opportunities, trends, and consumer preferences, providing valuable insights for strategic decision-making. •Utilized HubSpot CRM systems to track sales activities, manage customer relationships, and optimize sales processes, leading to improved efficiency and customer satisfaction.•Supervised marketing efforts, ensuring they were aligned with sales objectives and maintained brand consistency across all channels. This included the design and execution of innovative promotional strategies to enhance product visibility and drive sales growth.•Maintained strong relationships with key clients and stakeholders, which were crucial for ensuring customer satisfaction and loyalty. Regular engagement and proactive communication helped to strengthen these relationships over time.Achievements•Surpassed annual sales targets by 15% through the implementation of innovative sales strategies and effective team leadership.•Enhanced the sales team's productivity by 33% through comprehensive training programs and motivational strategies that fostered a high-performance culture.•Successfully launched two new products that generated significant market interest and sales, contributing to a robust year-on-year company growth.•Implemented a CRM system that streamlined operations, improved customer data management, and enhanced communication within the team, leading to increased efficiency.

• Period dedicated to linguistic development and cultural immersion. In conjunction with language studies, leveraging skills in time management, service standards excellence, crisis management, customer service, health & safety procedures, and teamsmanship.Achievements• Developed expertise in time management, crisis resolution, and teamwork during language and cultural immersion, boosting operational efficiency.• Leveraged refined communication skills to excel in service standards, enhancing customer interactions and satisfaction.

São Paulo, Brazil

•Managed internal database qualification and maintenance on CRM systems to ensure data accuracy and reliability, facilitating effective sales and marketing strategies.•Conducted comprehensive market research by collecting data from various reliable sources, including market reports, surveys, industry publications, and news, to provide insights for strategic decision-making.•Facilitated efficient communication channels through phone calls, emails, and in-person interactions with the commercial executive team to explore and capitalize on new business opportunities. Recognized 12 times for outstanding performance in contributing to the generation of new businesses.•Supported team performance by providing training and assistance, reducing operational gaps, and increasing overall productivity within the organization.•Implemented market segmentation strategies based on demographic, seasonal, and business trends, tailoring marketing campaigns to effectively target different customer segments and enhance engagement.•Effectively communicated monthly market intelligence results and key insights to all levels of management through detailed reports created on Excel and compelling presentations utilizing dashboard analyses on PowerPoint and data visualization tools.•Worked closely with marketing, sales, product development, and other departments to provide insights that informed product positioning, pricing strategies, and promotional activities.•Regularly prepared and presented detailed reports and presentations that summarized market research findings, providing actionable insights to key stakeholders and executive teams.Achievements•Trained and mentored a team of junior analysts, improving team productivity and data analysis skills, which enhanced the overall performance of the business intelligence department.•Provided expert advice and recommendations based on market analysis to support strategic planning and decision-making processes.

São Paulo Area, Brazil

• Conducted database qualification and maintenance within the internal Customer Relationship Management system to ensure data accuracy and reliability for sales and marketing efforts.• Initiated outreach to potential prospects via phone calls to assess commercial relationships, identify new business opportunities, and nurture leads through effective communication.• Developed and executed targeted email campaigns to engage potential clients, generating new business leads and fostering relationships with key stakeholders.• Managed general clerical and direct mail marketing duties, maintaining database integrity, and ensuring accurate customer information for optimizing future marketing strategies.• Assisted in the creation and execution of marketing campaigns, including drafting promotional materials, and coordinating logistics.• Used statistical tools to analyse campaign results and consumer behaviour, generating reports to help optimize future marketing strategies.• Monitored competitor marketing activities and performance, providing insights for competitive advantage.Achievements• Got promoted to Senior Market Intelligence Analyst being recognized for outstanding work provided.• Conceptualized and executed a marketing campaign that generated an increase in leads compared to previous campaigns.• Utilized advanced analytics tools to refine marketing strategies, providing detailed monthly reports that influenced key marketing decisions.• Identified and implemented cost-saving strategies that reduced marketing expenses without compromising on campaign effectiveness.

Bachelor Of Business Administration - Bba (First Class Honours), International Business, Qqi Level 8

Master Of Business Administration (Mba), New Business Development

Marketing, Marketing/Marketing Management, General

General English Course, Second Language Learning