Thiago Marcos Moreira Email and Phone Number

Enterprise Accounts Specialist:Customer Engagement and Solution Development:Conducted daily in-depth discussions with enterprise clients to discern their pain points and proactively formulated targeted solutions;Documentation and Integration Facilitation:Authored comprehensive technical documents streamlining the product integration process, enhancing efficiency and reducing implementation timelines;Cross-Functional Collaboration:Orchestrated meetings with… Show more Enterprise Accounts Specialist:Customer Engagement and Solution Development:Conducted daily in-depth discussions with enterprise clients to discern their pain points and proactively formulated targeted solutions;Documentation and Integration Facilitation:Authored comprehensive technical documents streamlining the product integration process, enhancing efficiency and reducing implementation timelines;Cross-Functional Collaboration:Orchestrated meetings with various departments within the company to synchronize customer expectations, ensuring a unified and cohesive approach to solution delivery;Team Empowerment:Led technical training sessions for the solutions team and other departments, fostering a knowledgeable and proficient workforce;Project Management:Oversaw project timelines and customer demands, ensuring the timely delivery of high-quality solutions while maintaining customer satisfaction.Post-Sale Customer Relationship Management:Cultivated ongoing relationships with clients beyond the sale, identifying opportunities for improvements to current integrations and providing tailored solutions.Strategic Presentations:Delivered engaging technical and commercial presentations to clients, effectively communicating the value proposition of our solutions.Proof of Concept (POC) and Request for Proposal (RFP) Involvement:Played a key role in successful POCs and RFPs, showcasing the technical prowess and effectiveness of our solutions.Executive Engagement:Participated in weekly executive meetings, providing insights into ongoing projects, discussing strategic initiatives, and contributing to decision-making processes. Show less

- Communication with the client to request in formation and present solutions;- Monitoring of analytical data for validation of hypotheses;- Business Process design;- Preparation and presentation of technical documentation;- Acting as a PMO.

- Creative ideas aligned with the client needs;- Registration and data analysis of all content;- Branding and marketing: social media content to engage potential new clients;- Finance: general studio expenses, administration and royalties division, payment of partners and advertising;

- Creation of website, mobile app design;- Recruitment and management of the team;- Development of new application features;- Responsible for searching new clients, opportunities and tendencies;- Presentation of business plan and mobile app to new costumers.

- Contact with customer to define project scope;- Network design, working with the sales and project team to unsure cost management and implementation before the deadline;- Elaboration of Pre-POs, BOQs and experience with RFPs.- Acting as a PMO for all VIVO DWDM contracts.