Thiago Massini Email and Phone Number

➢ Managed financial and administration processes using ERP.➢ Removed impediments to the conduct of the project.➢Participated in strategic planning meetings, contributing insights and Improvements to processes and business growth.➢ Monitored and supported evolutionary maintenance with all stakeholders.➢ Built the project solution and supervised the project big picture.➢ Managed backlogs and supported PO in prioritization.➢ Resolved conflicts and lead cross-functional teams.➢ Met deadlines within quality, cost and scope as established.➢ Identified and mitigated the project risks.➢ In the project "E-commerce platform and cashless system", supervised the development of several modules from their conception to release, specifically:- E-commerce for selling tickets- Customized app for POS- Access control with RFID bracelet- Cashless system (financial management)After completing the modules, led the integration of these systems into an ERP environment, ensuring an efficient transition to the operation.After leading the integration of the products, I worked directly with the customers, understanding their individual needs to provide customized solutions, acting as the interface between the organization and the customers, ensuring effective communication and the alignment of expectations.

➢ Managed the company's administrative, operational, financial processesand strategic planning.➢ Delegated tasks to operational team and provided training and support to promote team performance.➢ Monitored process indicators and production performance indicators (ex. KPIs - efficiency rate, cycle time, waste, rework), responsible for preparing an action plan to guarantee actions that guarantee quality, costs and delivery time, PDCA cycle.➢ Implemented ERP for financial control.

➢ Member of the ICC software development project team in partnership with the company Ericsson, to transfer the development of smart grid functionality from AXE Ericsson plant in Europe to Brazil site.➢ Provided support to several project teams located in the EU, performing through closing tickets according to Service Level Agreement.➢ Analysis, identification, and implementation of possible corrections, using PLEX language(similar C++) whenever necessary or providing convincing information to teams regarding reported cases that were not failures, but rather system characteristics.➢ Participated in daily meetings as a team leader reporting to team´s project manager.

➢ Managed the field team, made up of 4 outsourced technicians in the process of implementing and accepting the GSM mobile network for VIVO and CTBC customers in Minas Gerais Estate (west region).➢ Controlled project schedule within the deadline (turnkey project).