Ger Experiência Do Cliente E Digital
CurrentResponsável pelas áreas:- Relacionamento Digital / e-care - Experiência do cliente / Pesquisas, NPS e Jornadas
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Thiago Matarazzo is listed as Ger. Exp Cliente e Digital at Light, a company with 3172 employees, based in Rio De Janeiro, Rio De Janeiro, Brazil. AeroLeads shows a work email signal at oi.com.br and a matched LinkedIn profile for Thiago Matarazzo.
Thiago Matarazzo previously worked as Ger Experiência do Cliente e Digital at Light and Ger. Atendimento Fibra at Oi. Thiago Matarazzo holds Postgraduate Degree, Ciências Humanas: Sociologia, História E Filosofia from Puc-Rs.
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AeroLeads found 1 current-domain work email signal for Thiago Matarazzo. Compare company email patterns before reaching out.
Thiago Matarazzo is a Ger. Exp Cliente e Digital at Light. He possess expertise in microsoft office, microsoft excel, microsoft word, pesquisa, microsoft powerpoint and 2 more skills.
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Pesquisa, and 3 others.
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Rio De Janeiro, Brasil
Responsável pelas áreas:- Relacionamento Digital / e-care - Experiência do cliente / Pesquisas, NPS e Jornadas
Responsável pelo atendimento ao cliente através do SAC (Voz e Chat), Berçário de novos clientes, Operação de Recuperação de Venda (CRV) Ativo e Receptivo e backoffices dos segmentos Varejo e Empresarial.- Gerenciamento de todos os KPIs operacionais (NS, Rep, Transf, Csat…), indicadores de clientes (Satisfação jornada, NPS), indicadores estratégicos (Venda.
Resp. pelas atividades de Projetos, Processos, Qualidade e Satisfação (NPS) Jornadas Relacionamento Humano e Digital
- Gestão e melhorias de processos para otimização operacional.- Atuação como a voz do cliente, promovendo a retroalimentação da cadeia e garantindo que as necessidades e feedbacks dos clientes sejam considerados em todas as operações.- Gestão NPS e Jornadas transacionais do relacionamento.- Foco na melhoria da qualidade dos serviços prestados.
Other employees you can reach at light.com.br. View company contacts for 3172 employees →
Jardeson Santos
Colleague at Light
Salvador, Bahia, Brazil, Brazil
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LD
Ludmilla D.
Colleague at Light
Rio De Janeiro, Rio De Janeiro, Brazil, Brazil
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DM
Diego Montezano Barreto
Colleague at Light
Barra Do Piraí, Rio De Janeiro, Brazil, Brazil
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GG
Guilherme Gonçalves Pereira
Colleague at Light
Rio De Janeiro, Rio De Janeiro, Brazil, Brazil
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GF
Gabriela Figueiredo
Colleague at Light
Três Rios, Rio De Janeiro, Brazil, Brazil
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FH
Flávio Henrique Oliveira Melo
Colleague at Light
Rio De Janeiro, Rio De Janeiro, Brazil, Brazil
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GF
Gabriel Ferreira
Colleague at Light
Rio De Janeiro, Rio De Janeiro, Brazil, Brazil
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EE
Eduardo Elidio
Colleague at Light
Volta Redonda, Rio De Janeiro, Brazil, Brazil
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RA
Renan Azeredo
Colleague at Light
Rio De Janeiro, Brazil, Brazil
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AA
Adriana Andrade E Sousa
Colleague at Light
Rio De Janeiro, Rio De Janeiro, Brazil, Brazil
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Quick answers generated from the profile data available on this page.
Thiago Matarazzo works for Light.
Thiago Matarazzo is listed as Ger. Exp Cliente e Digital at Light.
AeroLeads has found 1 work email signal at @oi.com.br for Thiago Matarazzo at Light.
Thiago Matarazzo is based in Rio De Janeiro, Rio De Janeiro, Brazil while working with Light.
Thiago Matarazzo has worked for Light, Oi, Oi S.A, and Dedic.
Thiago Matarazzo's colleagues at Light include Jardeson Santos, Ludmilla D., Diego Montezano Barreto, Guilherme Gonçalves Pereira, and Gabriela Figueiredo.
You can use AeroLeads to view verified contact signals for Thiago Matarazzo at Light, including work email, phone, and LinkedIn data when available.
Thiago Matarazzo holds Postgraduate Degree, Ciências Humanas: Sociologia, História E Filosofia from Puc-Rs.
Thiago Matarazzo is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Pesquisa, Microsoft Powerpoint, Treinamento, and Planejamento Empresarial.
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