- As a Level 2 Technical Support Engineer, I learnt and expanded my VMware virtualization technologies in order to help our customers troubleshoot, understand, and overcome challenges in their operations.- Upskilling on VMware support processes and products and understanding how to work as part of a global team- Troubleshooting and handling customer support requests individually, and using my experience and new skills gained to bring benefit to others in the team.- Assisting others on escalated customer issues where expertise with product, and overall ownership is required.- Engaging regularly with engineering team(s)in order to bring value to customers, and to resolve politically and technically escalated issues.- Worked on additional product lines and progressed my skillset on more technologies. Products: vSphere, VMware Aria Operations, VMware Aria for Logs, Chargeback, vCloud Director, vIDM, and VMware Lifecycle Manager.- Writing content that can be delivered via KB and or TOI to enhance the troubleshooting and problem-solving capabilities of the team(s) and or customers.- Responsible for resolving customer technical issues with motivation, keen to learn, strong customer service and technical problem-solving skills, and someone who embraces challenges.AWARDS: GEM Award (August 2024), Mighty Mentor (October 2024)

Designing, maintaining and upgrading customer's website

- JIRA and Confluence administrator- Troubleshooting and supporting worldwide customers with the Munich Re application.- Recreating the issue on the local environment.- Engaging closely with the engineering team and QA team for patches and fixes.- Manage customers and internal renewal licenses.- Release new patches and application versions to customers.- Automating tasks using Python and bash files.

- Execute troubleshooting solutions when investigating unresolved issues for diagnostic testing and remote tools used to assume controls of an employee’s system.- Manage the Ticketing System queue to ensure that all tickets are completed.- Maintain advanced knowledge of fundamental operations of relevant software, hardware and other equipment.- Timely escalation to the proper level or applications/systems support teams as needed- Advanced administration and basic troubleshooting of Active Directory and Exchange 2016.- Identify and escalate situations requiring urgent attention.- Stay current with system information changes and updates.- Knowledge of relevant call tracking applications.- Contact vendors to place orders.- Help end users with printer setup and basic printing troubleshooting needs.- Assist end users with minor corporate assigned mobile device issues, setup and configuration.- Manage and update supply inventory.- Support remote and traveling users via remote login and phone.- Prepares computer/workstations with all necessary hardware and software component, and creates user accounts as needed.- Imaging and deployment of computers.- Support the operation and setup of workstations, printers, servers and network.- Monitoring of Anti-Virus System.- Support the operation of computer peripherals such as scanners, faxes, switches, wireless routers and mobile devices.- Other duties as assigned.

An all round role with a diverse range of responsibilities for a small but entrepreneurial company set up. Main tasks were managing the development and content of three websites under development along with a social media presence.Arranging meetings with clients, making decisions, finding solutions, and looking after or maintaining the IT equipment in the office with a staff of three in Dublin and three in Mayo. Some coding is added to my day to day work flow using languages and frameworks such as HTML, CSS, JavaScript, JQuery and Bootstrap.

- Provide IT assistance and support to end users- Troubleshoot and repair local hardware and software issues- Install, configure, administer and maintain IT equipment (desktops, laptops, printers and network peripherals)- Setup of new IT equipment- Updating BIOS settings- Updating BIOS settingsContractor: ICT Services