Work experience with projects and strategic planning:- Working experience establishing and maintaining long-term customer relationships through a personalized approach, using CRM data to adapt sales strategies and improve customer satisfaction by 35%.- Developed and maintained strategic relationships with clients and industry partners, ensuring a continuous flow of business and the delivery of high-quality services.- Implemented effective communication and coordination processes between multidisciplinary teams, resulting in a significant improvement in operational efficiency and on-time delivery of projects.-I demonstrated leadership skills by coordinating sales teams and ensuring targets were met, as well as offering technical support and guidance to ensure excellence in customer service.- Knowledge in Agile Methodologies: Experience in Scrum, Kanban, and other agile methodologies, applied in software development projects and team management. Proficient in tools such as Jira, Trello, Miro, Mural, and others commonly used by agile teams on a daily basis. Committed to continuous learning, staying updated with market trends, and constantly seeking improvement in agile practices as a junior professional.I am curious, adaptable, and easygoing, always open to new challenges. Passionate about experiencing new cultures, I have lived in the USA and Canada, and now call Portugal home. Additionally, I have visited numerous other countries, which has given me a global perspective and the ability to adapt to various cultural situations and environments.Certifications:PSM I™ DTPC®
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FundadorVertical Andaimes Jul 2024 - PresentPalhoça, Santa Catarina, Brasil -
Scrum MasterWave Agile Apr 2024 - Jun 2024Portugal• Implementation and optimization of agile methods and operational efficiency practices in several projects.• Conducting workshops and training sessions on purpose, motivation, Design Thinking, OKR, NPS/e-NPS, revenue, engagement, participation, communication and empiricism.• Monitoring multidisciplinary teams to ensure motivation and engagement, aiming for operational excellence.• Monitoring and analyzing performance indicators to identify opportunities for continuous improvement.• Promotion of a culture of constant feedback and empirical learning. -
Scrum MasterPipoca Ágil Jan 2024 - Jun 2024Montijo, PortugalI am part of a squad in a voluntary project, where our objective is to formulate a product aimed at people with heart problems. I work as a Scrum Master and lead agendas such as planning, review and retrospective meetings. I follow the entire process from discovery to delivery. • Project Management • Agile Methodologies • Team Management • Risk Management • Scrum • JIRA/Confluence• Miro • Mural -
Warehouse ManagerLiveplace - Construção Profissional | Bricolage Jan 2024 - Jun 2024Palmela, Setúbal, Portugal• During this professional journey, I immersed myself in a dynamic environment where I integrated concepts from agile methodologies, such as Kanban and Scrum, in crucial areas such as stock management, team leadership and risk management.• Using Kanban, I developed highly efficient visual systems to manage the workflow in stock management. This not only optimized inventory control, but also enabled an agile response to changing market demands.• Furthermore, as warehouse manager, I applied agile techniques to promote a culture of collaboration and self-management. Through regular feedback and adaptation meetings, we encourage transparency, accountability and innovation among team members.• Risk management was also an essential part of my work. Using agile approaches, I proactively identified potential threats and opportunities, implementing strategies to mitigate risks and capitalize on favorable situations.• Developed solid interpersonal skills, essential for establishing and maintaining collaborative and productive relationships with colleagues, customers and suppliers.• Using PHC has been a key component in several of these areas, enabling me to effectively manage processes, data and communication across all aspects of my work.• This integrated experience, combining agile methodologies, stock management, leadership and interpersonal relationships, provided me with a solid foundation to drive success. -
Warehouse ManagerSival | Gessos Especiais Apr 2022 - Jan 2024Montijo, Setúbal, Portugal• During the last two years, I had the privilege of working in a multifaceted role that covered areas vital to the company's success, which are customer service, invoicing, document issuance, and stock management.• In the field of customer service, I immersed myself in the art of understanding and meeting customer needs, ensuring that each interaction was an opportunity to create positive experiences and build solid relationships. This period gave me a deep understanding of customer expectations and the ability to proactively anticipate and resolve problems.• I took responsibility for invoicing and issuing documents. Here, my attention to detail and my drive for efficiency were key. Using the appropriate tools, such as PHC software, I was able to streamline the invoicing and document issuance processes, ensuring accuracy and compliance at each stage.• I had the opportunity to improve my stock management, where I learned how to balance supply and demand, ensuring that the right products were available at the right time, without excesses or shortages. Through the effective use of stock management systems, I was able to optimize inventory levels, reducing costs and improving operational efficiency. -
Commercial ManagerUniloc Andaimes Jan 2013 - Jan 2022Cuiabá, Mato Grosso,Brazil• Coordinated routes for equipment deliveries and pickups, using Sisloc (management software for rental companies), which resulted in optimized schedules and a 20% reduction in delivery times. • Followed the customer's journey from the first contact to the purchase of the service, using CRM systems. This led to a 15% increase in customer satisfaction and retention. • Conducted market research, using analytical tools to generate actionable insights and contribute to an increase in our market share. • Issued budgets, invoices and tax documents, improving efficiency and mitigating errors. • Managed inventory, using inventory management systems to ensure a ~30% reduction in stock outs and a reduction in excess inventory costs.
Thiago Torres Education Details
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Instituto Cuiabano De Educação (Ice)Business, Management, Marketing, And Related Support Services -
Acesse QualidadeInterpretação Da Iso 9001:2015
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Business/Managerial Economics -
Vancouver English CentreEnglish As A Second Language
Frequently Asked Questions about Thiago Torres
What company does Thiago Torres work for?
Thiago Torres works for Vertical Andaimes
What is Thiago Torres's role at the current company?
Thiago Torres's current role is Fundador @ Vertical Andaimes.
What schools did Thiago Torres attend?
Thiago Torres attended Instituto Cuiabano De Educação (Ice), Acesse Qualidade, Unic - Universidade De Cuiabá, Vancouver English Centre.
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Thiago Torres
Program Manager | Senior Manager | Project Management | Agile | Data | Digital Product | Leadership | Professor | InstructorBelo Horizonte, Mg1gmail.com1 +553134XXXXXX
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Thiago Torres
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Thiago Torres
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