As a Facilities Manager with an annual budget of 24 million reais, I am responsible for ensuring operational excellence and the strategic deployment of resources in services such as cleaning, maintenance, and special contracts. My Main Responsibilities:- Budget Management: Allocate the 24 million reais to maximize service quality and sustainability.- Operational Supervision: Oversee facility operations to ensure safety, cleanliness, and maintenance.- Strategic Planning: Utilize strategic investments to enhance the functionality and sustainability of facilities.- Relationship Building: Forge strong connections across the organization to foster a collaborative culture.- Leadership and Innovation: Lead my team towards innovation, leveraging our budget for growth and positive impact.In this role, my focus is on enhancing our facilities and services, demonstrating a commitment to excellence and strategic improvement.

Results-oriented Project Manager with a proven track record in leading and delivering infrastructure projects within the banking industry. Experienced in managing a multidisciplinary team of architects and engineers, I have successfully enhanced the bank's installation reliability and positioned it at the forefront of technological advancements.Key Skills:- Project Management: Successfully planned, executed, and delivered infrastructure projects, ensuring adherence to project timelines, budgets, and quality standards.- Team Leadership: Led and motivated a team of architects and engineers, fostering a culture of collaboration, innovation, and continuous improvement. Empowered team members to achieve their full potential, resulting in high-performance project delivery.- Stakeholder Management: Established strong relationships with internal and external stakeholders, including executives, department heads and vendors. Effectively communicated project status, risks, and mitigation strategies, ensuring alignment with organizational goals.- Risk Mitigation: Identified, assessed, and managed project risks throughout the project lifecycle, implementing proactive strategies to minimize their impact. Developed contingency plans and ensured business continuity to mitigate potential disruptions.- Cross-Functional Collaboration: Collaborated closely with various departments, including IT, operations, finance, and compliance, to ensure seamless integration of infrastructure projects with overall business objectives.Key Achievements:- Still working on the implementation of a comprehensive data center infrastructure upgrade, resulting in a 20% improvement in overall system performance and reliability.- Led a team of engineers in the successful completion of a major power infrastructure upgrade, resulting in improved power grid stability.

As a highly skilled architect, I have successfully managed, planned, and executed a wide range of projects encompassing offices, residential interiors, and logistics facilities. With a proven track record of delivering exceptional results, I have consistently surpassed client expectations and achieved high levels of satisfaction.In my role, I assumed full responsibility for all aspects of the project lifecycle, from initial concept development to final delivery. I meticulously planned and executed each project, ensuring that it aligned with client requirements, budget constraints, and regulatory standards. By leveraging my strong technical expertise and creative vision, I consistently delivered innovative and functional designs that surpassed client expectations.One of the key facets of my role was managing partnerships with various stakeholders, including clients, contractors, and suppliers. I collaborated closely with these individuals to foster effective communication and ensure seamless coordination throughout the project. Central to my approach was a deep commitment to achieving the best possible results for all parties involved. I strived to create harmonious and functional spaces that met clients' unique needs, while adhering to industry best practices and design standards. Throughout my career, I have successfully completed a diverse portfolio of projects, ranging from corporate offices to luxurious residential interiors and efficient logistics facilities. Each project presented unique challenges, which I tackled with meticulous attention to detail, innovative problem-solving, and effective project management techniques.With a passion for architecture and a drive for excellence, I continue to stay updated with the latest industry trends and advancements. My ongoing commitment to professional growth ensures that I bring fresh perspectives and cutting-edge solutions to every project I undertake.

Management of all FM services, including Hard and Soft facilities and EHS for offices in São Paulo, Buenos Aires, Dublin, Palo Alto, and San Francisco. Management of team members and vendors to ensure the user's demands are addressed, within compliance, implementing KPIs for customer service. Providing guidance to the team to execute the demand of all clients on time, on budget and, on quality. Including third-party vendors for Project Management and Integrated Facilities Management with more than 40 team members.Regular 1-0-1 with office Managers in abroad offices.Budget management, from forecast to expenses controls and savings (BRL 12M).Critical Mission management, improvement of UPS and Fire System for Data Centre, managing critical systems for the IT team, including HVAC, electrical installations, and fire system. Project management of Facilities and Construction, new office implementation, procurement process elaboration for international RFQs, and contracts. Working together with the procurement team for compliance improvement on processes.Managing all needs for Work from Home during the COVID-19 pandemic and, full preparation of the FM plan for office return, together with the People team (HR) and Communication team (marketing).NPS > 92 for facilities services in the last quarter.

Customer prospecting, business strategy elaboration, market intelligence, commercial joint ventures, customer relationship. Continuous network growth, relationship with companies, partners and lead generators. Follow up, CRM tools management, proposal and project presentation, and negotiation.

Management of the administrative department, including facilities, procurement, and document archiving. Budget and expenses control, implementation of site services with SLA for facilities, and procurement. Service management including cleaning, maintenance, catering, and pest control. Also moving service for new partners, relationship with landlord and property management, parking lot management, office insurance review, and HSE matters. Layout review and space planning, including project and construction management, workplace policies review, and forecast of office space.Improvement of the Data Center HVAC system and maintenance, mitigating risks, and ensuring business continuity.Real Estate analysis and negotiation with a focus on cost reduction based on market analysis. Development of Procurement process, approval flows, documentation, RFPs, RFQs, work scope, contract elaboration, and review. All services for São Paulo and Rio de Janeiro offices.

Started the Facilities Management operation in Huawei Brazil in April 2016 for São Paulo, Sorocaba (Warehouse), and Rio de Janeiro sites with more than 45,000 sqm and 1,000 internal clients, managing an Integrated Facilities Management (IFM) contract ensuring that the supplier implemented all the services on the schedule and on the desirable level of services. Huawei has a complex and complete Work Scope for IFM, including SLA, level of services, KPIs, etc. Management of Hard and Soft Services including help desk, cleaning, preventive maintenance, small engineering services, telecom, CCTV, security, EHS, key management, HVAC, etc. Site inspections, budget elaboration, and expenditure control, approval of engineering services and extra costs, project and construction management, review of KPIs presented monthly by the IFM Supplier, and action plan approval ensuring a the best result.Prioritization of maintenance items and budget expenditures for all Huawei sites Brazil, including office, warehouse, showroom, canteen, and apartments for foreign employees. Management of Annual budget of BRL 7.2M, with the accomplishment of all services on-time and savings of 5% per year. Leading the Corporate Real Estate (CRE) projects with the administrative team, leasing negotiation, cost analysis, and risk management. CRE analysis of all properties, keeping the focus on the company target, and creating a better place to work on a day-by-day operation. Employee’s yearly satisfaction survey with the IFM Service resulted in the 84% satisfaction score.

Management of hard and soft services of office buildings, including facilities management and critical mission and EHS for companies such as Morgan Stanley and Facebook. Team management, including coordinators, assistants, and vendors for all buildings and offices. Large teams with more than 30 team members allocated on site. Meetings with strategic suppliers to guarantee service quality.Budget elaboration and management, reporting monthly for stakeholders, tenants, and property owners.High level of engineering services, strong focus on maintenance of critical equipment as HVAC, Cooling Towers, elevators, electrical installations, etc.Relationship with tenants, managing all the tenants’ expectations and demands, reporting to all the property management monthly costs, improvements, and services on site. Point of contact for tenant requests and demands.Project Management for property renovation and improvements, including façade renovation, elevator, access control, etc. Monthly meetings with stakeholders and property owners to report costs and projects.Member of the Hines Green Committee, addressing sustainable actions for all operations.Winner of the Honourable Mention at ABRAFAC – Space Planning category 2012Member of the Hines Sustainable Committee, applying sustainable solutions to the properties, setting standards, and goals for a sustainable operation with a Green Office Program (Hines GO) in tenants' offices.

Project Development and Construction Management of offices, technical areas, stores, and warehouses were my main activities. Autocad by Autodesk was the software adopted for the project's drawing. Relationship with customers, participating in meetings for technical leveling, deadlines, and expectations were part of my project management duties, ensuring all needs of clients were on our priority list. I was directly involved in site surveys, follow-up with the engineering team, and construction management team to ensure that the project would be completed on time and flawless. Most of the projects I worked on was to TAM Airlines, now LATAM Airlines.

Construction management, projects review, space planning, contract management, maintenance management including HVAC, cleaning, security, reception, drivers, landscape, internal messengers, fleet, canteen, and daily requests from employees and managers. Execution of procurement routines in the facilities management area, including negotiation and purchase procedures.Fleet control and management in a total of 53 cars, including maintenance schedule, support to all users, scheduling for pool cars, support in case of an accident, or technical issues. Management of process for insurance tickets and support.

Commercial sales assistant for the Fluids and Utilities Equipments department. The main duties on this roll was the product`s specification, technical analysis, sales quote elaboration, follow-up with clients, negotiation and administrative routines.